Supervisor, Card Services, Digital Banking

Location: Remote. The schedule requires Monday–Friday coverage from 1:00 p.m.–10:00 p.m. ET, Saturday coverage of 8–12 hours per month, and 40 total hours per week.

Salary: $77,000–$82,000 per year, depending on qualifications and experience.

Company

hirify.global is a nationwide full-service bank and commercial lender providing personal banking services and financing solutions to middle-market businesses and investors.

What you will do

• Supervise daily debit card administration and dispute processing activities.
• Monitor workflows, service levels, accuracy, processing timelines, inventory, and operational metrics.
• Provide escalation support for complex card servicing and dispute issues.
• Oversee card ordering, replacement, maintenance, tracking, and distribution controls.
• Support Regulation E investigations, provisional credit processes, audits, internal reviews, and control activities.
• Coach, train, and develop Card Services employees while monitoring individual and team performance.

Requirements

• High school diploma required; a bachelor’s degree in business, finance, or a related field is preferred.
• At least 5 years of experience in financial institution operations, including required experience in debit card services, administration, and servicing.
• At least 2 years of supervisory experience.
• Required experience processing debit card disputes, including chargebacks, Regulation E investigations, investigation timelines, provisional credit requirements, and dispute resolution standards.
• Strong understanding of card network rules, including Mastercard and Pulse, and their operational implications.
• Strong attention to detail, operational risk and controls management, organization, problem-solving, and time management.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently and collaboratively, multitask in a fast-paced environment, and remain self-directed, adaptable, and results-oriented.

Nice to have

• Experience working with Marqeta debit card products.
• Bachelor’s degree in business, finance, or a related field.

Culture & Benefits

• Full-time remote work is available through technology at management discretion.
• Work is conducted within a collaborative, inclusive, flexible, and fast-paced environment focused on customer service and results.
• The position is at-will employment and may include situational duties outside the stated job description.
• Forbright provides equal employment opportunities and reasonable accommodations for qualified individuals.