Billing Support Specialist (German Speaking)

Location: London, United Kingdom. Hybrid role based in the London office in Moorgate, with attendance required on Tuesday, Wednesday, and Thursday; alternative hybrid arrangements are not available. Applicants must already have the right to work in the UK, and visa sponsorship is not provided.

Company

hirify.global is a Booking Holdings company providing restaurant reservation and hospitality technology for millions of diners and more than 70,000 restaurant partners.

What you will do

• Support restaurant partners by phone, email, and chat with billing and payment questions.
• Proactively contact restaurants about upcoming payments, billing concerns, and potential challenges.
• Handle billing disputes and sensitive conversations with empathy and professionalism.
• Work with restaurants on outstanding balances and practical payment arrangements.
• Process payments securely, maintain accurate account records, and use internal systems.
• Identify recurring issues and collaborate with Finance and Account Management to improve the restaurant experience.

Requirements

• Experience in a busy customer support or contact centre environment, managing multiple conversations and priorities.
• Excellent communication skills and the ability to explain financial information clearly and handle challenging conversations professionally.
• A thoughtful, solutions-focused approach that balances empathy with positive business outcomes.
• Experience handling sensitive customer or financial information responsibly and securely.
• Confidence working across phone, email, and chat support channels.
• Strong attention to detail and the ability to maintain accurate records while working at pace.
• Fluency in German is required for the role.

Nice to have

• Experience supporting customers with billing, payments, account queries, or financial disputes.
• Familiarity with CRM platforms such as Salesforce or financial systems such as NetSuite.
• Experience identifying customer retention risks and strengthening customer relationships.
• A curious mindset and interest in improving processes.

Culture & Benefits

• Hybrid workplace with three required office days per week.
• Five weeks of paid vacation, paid parental leave, birthday time off, and paid volunteer time.
• Private health and dental insurance, pension contributions, income protection, and life assurance.
• Mental health support including therapy sessions, Headspace, an annual company-wide week off, and an Employee Assistance Program.
• Career development support, learning resources, Development Dollars, and leadership development.
• Travel discounts, gym membership, Bike2Work, season ticket loan, social events, Thursday happy hours, and free lunch two days per week.