Customer Support Specialist (Streaming)

Location: Office in Sofia, Bulgaria; working shifts required for a 24/7 service

Company

hirify.global operates a multinational organization providing customer support for streaming-related software.

What you will do

• Provide timely support and assistance by receiving and responding to customer queries.
• Research, escalate, and resolve support cases according to company procedures.
• Communicate actively with the R&D team and complete necessary documentation.
• Perform QA testing of basic supported-software functionalities.
• Build customer trust in the service through proactive communication and assistance.

Requirements

• Ability to work shifts for a 24/7 service.
• Team-oriented, communicative, willing to learn, and proactive.
• Ability to work in a dynamic and fast-changing environment.
• Customer-oriented, well-mannered, and willing to help.
• Interest in computing and streaming.
• Good verbal and written English communication skills.

Nice to have

• Experience in a customer support role.
• IT experience and a degree in an IT-related field.

Culture & Benefits

• Attractive salary.
• Learning environment for developing relevant expertise.
• Open-minded, young, successful, and dynamic work environment.
• Opportunities for professional growth.
• Opportunity to join a multinational team.