Principal/Senior VIP Product Manager, Onshore Markets (Web3)

Location: Hong Kong, Hong Kong SAR or Singapore, Singapore; onsite

Company

OKX is a crypto exchange and developer of OKX Wallet, OKLink, and other blockchain products serving individual and institutional clients.

What you will do

• Define the VIP product strategy, roadmap, value proposition, benefits, and differentiation across regulated markets.
• Develop VIP offerings and benefit programs across exchange products and related services.
• Partner with VIP Relationship Managers to improve tools and experiences for client acquisition, servicing, and retention.
• Design customer lifecycle journeys, campaigns, and CRM capabilities supporting acquisition, cross-selling, engagement, and retention.
• Work with Design, Engineering, Operations, Risk, and product teams to deliver solutions meeting business and regulatory requirements.
• Use client feedback, market research, competitor analysis, regional developments, and performance data to prioritize improvements and measure adoption, trading activity, client experience, and AUM.

Requirements

• Bachelor’s degree or equivalent experience.
• 10 or more years of experience in product management or product strategy.
• Strong understanding of crypto and Web3, especially exchange products such as trading and Earn, and customer benefit or loyalty programs.
• Sound commercial judgment, strong customer insight, and a track record of working across teams to deliver products.
• Ability to use data to make decisions, set priorities, and evaluate outcomes.
• Fluency in English.

Nice to have

• Experience building products for high-net-worth clients at a crypto exchange, brokerage, or financial institution.
• Additional language skills and experience working across markets.

Culture & Benefits

• Competitive total compensation package.
• Team-building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.
• Culture guided by the principles “We Before Me,” “Do the Right Thing,” and “Get Things Done.”