Director, Digital Operations Center (Cybersecurity)

Location: Sunnyvale, California, United States; additional locations in Boston, New York, Austin, Arlington, and Redmond, United States. The role leads a global, multi-site 24/7 operations function and requires some domestic and international travel.

Base salary: $170,000–$260,000 per year, plus eligibility for bonuses, equity grants, and a comprehensive benefits package.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform that protects organizations and processes almost 3 trillion events per day across large-scale distributed systems.

What you will do

• Lead the global Digital Operations Center across all sites, setting standards and aligning staffing, tooling, policies, and procedures with technology and resilience goals.
• Direct assessment, escalation, and crisis-team activation for critical incidents, coordinating resolution and root cause analysis with product engineering, SRE, IT, and other teams.
• Lead post-incident reviews and drive corrective and preventive actions, including improved signal analysis to reduce major-incident detection time.
• Recruit, develop, and train DOC staff globally while building a collaborative, high-performance culture across distributed teams.
• Evaluate investments in tools, technologies, and staffing; support budget and resource allocation.
• Maintain incident logs, documentation, and SOPs, and report DOC performance and improvement opportunities to senior leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 10+ years of experience in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function such as a DOC, SOC, NOC, or engineering organization operating the services it builds.
• Experience managing high-availability operations across multiple sites, regions, or distributed teams.
• Experience with observability and monitoring platforms and incident alerting and notification systems.
• Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
• Experience applying service management principles and practices in a fast-moving, high-autonomy environment.
• Proven use of AI technologies to improve decision-making, streamline workflows and processes, increase efficiency, and drive business outcomes.
• Excellent problem-solving, analytical, decision-making, leadership, team management, verbal communication, and written communication skills, including the ability to work with technical and non-technical stakeholders.
• Ability to work in a fast-paced, global operations environment and travel domestically and internationally.

Nice to have

• Master’s degree or relevant certifications.

Culture & Benefits

• Flexible, autonomous work culture focused on responsible AI adoption, experimentation, innovation, and customer commitment.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays, plus paid parental and adoption leave.
• Professional development opportunities for all employees.
• Employee networks, geographic neighborhood groups, volunteer opportunities, and office amenities.
• Health insurance, 401(k), bonuses, equity grants, and paid time off.