Bilingual, Spanish - Dedicated Client Service Partner, DCSP (Healthcare)

Location: United States work at home with regular travel to Washington, DC.

Annual salary: USD 56,600–94,300, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

Healthcare organization focused on improving the health and vitality of clients, customers, and patients through Cigna Healthcare and Evernorth Health Services.

What you will do

• Serve as a dedicated resource for client HR teams, providing personalized benefits support and guidance.
• Build client partnerships and deliver a seamless benefits experience and exceptional customer service.
• Resolve escalated claims, appeals, authorizations, eligibility inquiries, and incentive-related issues.
• Coordinate with account management, implementation, clinical, operations, and other cross-functional partners.
• Educate employees on plan options and benefit resources through presentations, education sessions, and communications.
• Support onsite wellness initiatives, identify improvement opportunities, and deliver insights that strengthen client outcomes and access to care.

Requirements

• High School Diploma or GED.
• Bilingual Spanish.
• At least 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and benefits administration platforms.
• Strong relationship-building, problem-solving, communication, and presentation skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Flexible schedule availability.
• Regular travel to Washington, DC.
• For work performed at home, access to cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload speeds.

Nice to have

• Experience building client relationships and delivering consultative support.
• Experience conducting presentations, employee education, or wellness initiatives.
• Familiarity with benefits administration systems, CRM platforms, and virtual meeting tools such as Microsoft Teams or Webex.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits available from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Annual bonus plan eligibility.
• Tobacco-free policy and reasonable accommodation support for the application process.