Manager, Member Service Guide (AI)

Location: Remote USA

Salary: $58,000–$95,000 per year

Company

hirify.global is a healthcare company founded in 2017 that combines data, AI, clinical services, and member services to improve the health and well-being of older Americans.

What you will do

• Build, coach, and develop Supervisors and Member Service Guides, supporting performance, engagement, and growth.
• Use data, trends, metrics, and root-cause analysis to improve people, processes, products, service quality, and operational performance.
• Own performance across multiple teams, including service levels, quality standards, and operational goals.
• Lead operational projects and initiatives from ideation through execution and measurable impact.
• Partner with Training, Quality, Technology, Workforce Management, Clinical, and Product functions to improve operations and the end-to-end member journey.
• Identify, pilot, and implement AI and automation opportunities while translating changing strategies into clear team guidance.

Requirements

• 3+ years of experience leading front-line teams in a customer-focused or healthcare environment.
• Experience coaching and developing people leaders and individual contributors toward measurable performance outcomes.
• Experience managing operations and driving results with data, metrics, and continuous improvement methodologies.
• Strong project management and organizational skills, including leading initiatives from concept through execution.
• Ability to work effectively in ambiguous, fast-changing environments and lead teams through change.
• Strong communication and interpersonal skills, including the ability to influence, align, and build relationships across teams and levels.
• Curiosity and enthusiasm for AI and emerging technologies, with the ability to learn quickly and apply tools to improve team effectiveness and member experience.

Nice to have

• Experience in Medicare Advantage or healthcare operations, particularly in a contact center environment.
• Exposure to AI tools, automation, or digital transformation efforts in operations or service environments.

Culture & Benefits

• Full-time employees receive employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for roles below Director level and a 401(k) program.
• Work in a supportive, collaborative, diverse, and change-oriented environment.