Manager, Member Support (Medicare)

Location: Remote within New York State; occasional travel and some weekend work required. Candidates must be authorized to work in the United States without current or future employment-based visa sponsorship.

Salary: $87,700–$157,800 per year.

Company

hirify.global connects people with healthcare and provides health plans and related services.

What you will do

• Manage a team of retention performance managers developing and implementing strategies to retain Medicare beneficiaries.
• Analyze data and trends to identify member-retention challenges and opportunities.
• Collaborate with cross-functional teams to improve member experience and satisfaction.
• Create and manage programs that educate beneficiaries about health-plan benefits and services.
• Monitor retention initiatives, evaluate their effectiveness, and make adjustments as needed.
• Support special projects and perform other duties in accordance with company policies and standards.

Requirements

• Bachelor’s degree and 5+ years of related experience, preferably in the Medicare industry, or equivalent experience demonstrating applicable knowledge, duties, scope, and skills.
• Authorization to work in the United States without employment-based visa sponsorship now or in the future.
• Residence in New York State.

Nice to have

• Experience with Medicare or Medicaid sales.
• People-leadership experience.
• Master’s degree.
• At least 2 years of supervisory experience.

Culture & Benefits

• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Flexible work approaches, including remote, hybrid, field, or office schedules.
• Equal-opportunity workplace committed to diversity and consideration of qualified applicants without discrimination.