Document & Training Specialist

Location: Orlando, Florida, United States; office/site only

Company

hirify.global Staffing, Inc. employs the Document & Training Specialist to support organizational documentation, training, operational consistency, compliance, and employee competency.

What you will do

• Develop, revise, maintain, standardize, and control policies, procedures, SOPs, work instructions, forms, templates, and related documentation.
• Collaborate with subject matter experts and cross-functional teams to capture operational processes and communicate technical and procedural information clearly.
• Partner with department leaders to identify, develop, coach, and support departmental trainers and maintain trainer qualification records.
• Monitor trainer effectiveness through observations, feedback, and performance metrics, and support consistent onboarding, knowledge transfer, and training delivery.
• Document and improve business processes and workflows, identify documentation gaps, and incorporate lessons learned and corrective actions.
• Support audit readiness, compliance activities, controlled records, and continuous improvement initiatives with Operations, Quality, EHS, and other departments.

Requirements

• Minimum two-year college degree in a related field or equivalent work experience in training, documentation, operations, quality, or a related discipline.
• Experience developing procedures, SOPs, work instructions, or controlled documentation.
• Strong technical writing, editing, communication, interpersonal, organizational, and attention-to-detail skills.
• Experience creating training materials or supporting workforce development initiatives.
• Experience coaching, mentoring, or developing trainers, team leads, or subject matter experts.
• Ability to communicate effectively at all organizational levels, collaborate across departments, build effective working relationships, manage multiple tasks, work independently, and adapt to changing priorities.
• Knowledge of document control and records management practices.
• Proficiency with Microsoft Office and document management systems.
• Positive, collaborative, and proactive approach to organizational goals and continuous improvement.

Nice to have

• Experience supporting ISO management systems or regulated environments.
• Experience with Learning Management Systems (LMS).
• Knowledge of process improvement methodologies and workflow documentation.
• Experience developing train-the-trainer programs or departmental training frameworks.
• Experience in manufacturing, logistics, distribution, construction, or other operational environments.

Culture & Benefits

• Full-time, office/site-based position.
• Collaborative work with Operations, Quality, EHS, department leaders, subject matter experts, and other cross-functional teams.
• Focus on safe, effective, consistent work, operational excellence, compliance, and continuous improvement.
• Equal employment opportunity and affirmative action employer.