SaaS Technical Consulting Analyst

Location: Remote in the United States; based in or associated with Hillsboro, with infrequent travel required. U.S. work authorization is required. Must consistently work West Coast business hours, 8am–5pm or 9am–6pm PT. Upgrade activities may occasionally occur during evenings or weekends.

Salary: $65,000–$90,000 annual base salary; total estimated compensation including annual incentive compensation: $70,200–$100,800.

Company

hirify.global helps higher education organizations and academic medical centers implement strategies, technologies, and solutions that improve organizational effectiveness, student outcomes, and long-term sustainability.

What you will do

• Support technical activities throughout the SaaS upgrade lifecycle, including preparation, planning, execution, testing, go-live, and stabilization.
• Prepare, configure, validate, and maintain client environments for Research Suite upgrades.
• Investigate, analyze, troubleshoot, and help resolve technical issues, including identifying potential root causes and next steps.
• Coordinate upgrade activities with SaaS Project Managers, Technical Consultants, Engineering, Support, and other teams.
• Communicate technical status, risks, issues, and dependencies, and maintain accurate project documentation.
• Contribute to continuous improvement through tools, documentation, job aids, process improvements, and identification of recurring issues.

Requirements

• U.S. work authorization is required.
• Bachelor’s degree in a computer science-related field or equivalent work experience.
• Experience reading and writing object-oriented code and working with HTML, CSS, JavaScript, XML, JSON, and Java.
• Experience with Microsoft software including Windows Server, IIS, SQL Server, and Visual Studio.
• Strong critical-thinking, analytical, and problem-solving skills, including investigating issues, evaluating information, and developing potential solutions.
• Ability to work independently in remote team environments and communicate technical tasks and concepts to nontechnical internal and external stakeholders.
• Ability to context switch and manage multiple competing priorities.
• Ability to work remotely with infrequent travel and consistently work West Coast business hours.
• Strong written and verbal communication skills.

Nice to have

• 1–3 years of experience in a customer or internal software support position.
• Experience supporting enterprise-class, multi-tier web applications.
• Ability to analyze and interpret IIS, SMTP, Event Logs, and custom output logs.
• Familiarity with SQL and C#.
• Familiarity with source control concepts.

Culture & Benefits

• Remote work with collaboration across Software Services, Higher Education & Research, Engineering, Support, and project teams.
• Opportunities to collaborate, learn, and grow while supporting higher education and research institutions in the United States and Canada.
• Medical, dental, and vision coverage.
• Other wellness programs and participation in an annual incentive compensation program.