Senior Site Reliability Engineer – Compute Platforms

Location: Hybrid in Irving, Texas; three days per week (Tuesday–Thursday) required in the Dallas office.

US base salary range: $90,700–$252,200 USD annually.

Company

hirify.global provides cloud contact center software and cloud-based customer experience solutions.

What you will do

• Lead the architecture, design, standardization, and support of enterprise compute and hypervisor platforms across bare metal hardware, operating systems, virtualization, private cloud orchestration, and Kubernetes.
• Define automation frameworks for bare metal provisioning, lifecycle management, server builds, firmware management, patching, hardware validation, and rollback.
• Design and implement Bare Metal as a Service capabilities and production-grade Kubernetes platforms on bare metal with QoS and affinity.
• Architect automated operating system and hypervisor deployments, including Ubuntu and Harvester, using PXE environments and Redfish APIs.
• Develop Infrastructure-as-Code and automation with Ansible, Terraform, Helm, Git, Python, and Bash; build CI/CD pipelines for infrastructure updates and testing.
• Troubleshoot storage, Kubernetes, hypervisors, networking, and Linux systems; produce design documentation and collaborate with operations, network, storage, platform, and SRE teams, including on-call escalation support.

Requirements

• 6+ years of experience in infrastructure engineering, platform engineering, or DevOps with a strong focus on compute system design.
• Proven experience designing and automating bare metal compute environments at scale, including PXE boot, network-based OS provisioning, automated server imaging, and BMaaS platforms.
• Practical experience using Redfish APIs for hardware provisioning, power management, and remote lifecycle operations.
• Deep enterprise experience with Ubuntu Linux and hands-on experience with KVM hypervisors, SUSE Harvester, and OpenStack.
• Experience designing and deploying production-grade Kubernetes clusters on bare metal.
• Experience with enterprise compute hardware platforms including Cisco UCS, Dell PowerEdge, Supermicro systems, and HPE.
• Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible; experience supporting infrastructure and platform CI/CD pipelines.
• Strong scripting skills in Python, Bash, or similar languages, plus the ability to produce clear technical design documentation.
• Excellent written and verbal communication skills; a bachelor’s degree in computer science or equivalent professional experience.

Nice to have

• OpenStack and Ubuntu KVM administration experience, plus BMaaS experience with PXE and Redfish.
• Experience with CIS/NIST security, infrastructure lifecycle management, and ITIL Foundation or advanced certifications.
• Background in telecommunications, edge cloud, or large enterprise environments.
• Ubuntu certifications, CNCF Certified Kubernetes Administrator, or Certified Kubernetes Security Specialist certification.
• Master’s degree in computer science, IT, engineering, or a related field; equivalent experience and relevant industry certifications are also considered.

Culture & Benefits

• Collaborative, team-oriented environment focused on infrastructure excellence, knowledge-sharing, mentorship, and continuous learning.
• Opportunity to work on a next-generation private cloud platform with complex, scalable reliability challenges and current upstream tools and projects.
• Health, dental, and vision coverage from the first day, including employee coverage and dependent-cost support.
• Short- and long-term disability coverage, basic life insurance, and a 401(k) plan with employer matching.
• Employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.
• Annual performance bonus, stock, and other applicable incentive compensation may be included.