Senior Site Reliability Engineer - Storage Platforms

Location: San Ramon, California, United States; hybrid with three days per week (Tuesday, Wednesday, and Thursday) required in the San Ramon office.

US base salary range: $90,700–$252,200 USD per year. Additional compensation may include an annual performance bonus, stock, and other incentives.

Company

hirify.global provides cloud contact center software and develops cloud-based customer experience solutions.

What you will do

• Design, implement, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
• Deploy and support enterprise storage platforms including Pure Storage, HPE, NetApp, Ceph, and Longhorn.
• Build self-service storage workflows for Kubernetes CSI and OpenStack VM and bare-metal consumers.
• Develop Infrastructure-as-Code, GitOps workflows, CI/CD pipelines, automated testing, patching, upgrades, and rollback using Ansible, Terraform, Helm, Git, Python, and Bash.
• Build observability, alerting, and auto-remediation with Prometheus, Loki, and Grafana, while maintaining high availability, disaster recovery, and scale-out infrastructure.
• Perform deep troubleshooting, participate in on-call rotations and incident response, conduct root cause analysis, and collaborate on change management and operational documentation.

Requirements

• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
• Hands-on experience with Software Defined Storage solutions including Ceph and Longhorn, as well as storage migrations from legacy systems.
• Experience with block, file, and object storage, including Fibre Channel and IP-based protocols, plus NVMe-oF or iSCSI fabrics.
• Expert knowledge of Kubernetes and Linux systems, including Ubuntu and RHEL/CentOS.
• Proficiency with Infrastructure-as-Code, including Ansible and Terraform, and strong scripting skills in Python and Bash.
• Strong working knowledge of enterprise DNS and its integrations with Kubernetes.
• Experience operating 24x7 mission-critical production environments and hands-on experience with KVM hypervisors, Suse Harvester, and OpenStack.
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks.
• Strong written and verbal communication skills, plus the ability to write technical documentation and contribute to community wikis or knowledge bases.
• Bachelor’s degree in computer science or equivalent professional experience.

Nice to have

• Golang, OpenStack Cinder multi-backend administration, and Rubrik backup platforms.
• Understanding of CIS/NIST security and infrastructure lifecycle management.
• ITIL Foundation or advanced certifications supporting ITSM methodology.
• Background in telco, edge cloud, or large enterprise environments.
• CKA, CKS, or Red Hat EX125 certifications.
• Master’s degree in computer science, IT, engineering, or a related field; equivalent experience and relevant certifications are also considered.

Culture & Benefits

• Collaborative environment focused on infrastructure excellence, knowledge-sharing, mentorship, continuous learning, and technical innovation.
• Opportunity to shape a next-generation private cloud platform and solve complex infrastructure challenges.
• Access to current tools, frameworks, and upstream project developments.
• Health, dental, and vision coverage from the first day, with hirify.global covering the employee portion; disability, life insurance, and a 401(k) with employer matching are also offered.
• Mental health support, employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.

Hiring process

• Compensation details are discussed during the recruitment process and depend on experience, certifications, skills, and work location.
• Reasonable accommodations are available throughout the application and interview process.