Connectivity Specialist – Hotel Distribution (Channel Managers & Switches)

Location: Madrid, Spain; role location stated as Europe. Employment requires legal authorization to work in the country of employment without visa sponsorship. Possibility to work from anywhere for a period of time per year is available according to local regulations.

No salary specified.

Company

European travel-tech product company focused on dynamic holiday packages, hotel sourcing, and B2C and B2B travel distribution.

What you will do

• Act as the technical and commercial bridge between the hotel distribution division and channel managers, switches, aggregators, and connectivity providers.
• Provide subject-matter expertise on ARI distribution, including availability, rates, inventory, booking delivery, content mapping, and rate and availability push/pull flows.
• Evaluate partner capabilities, limitations, roadmaps, API documentation, and integration specifications against distribution requirements.
• Identify technical gaps and diagnose recurring connectivity issues, including root causes on partner or protocol sides.
• Translate technical findings into data-backed business cases for upgrading, replacing, or onboarding connectivity partners, quantifying effects on coverage, competitiveness, errors, and operational savings.
• Support technically complex commercial and partnership discussions and coordinate discovery and integration work with Product, Engineering, and external teams across Europe and Asia.

Requirements

• At least 4 years of hands-on hotel connectivity experience with channel managers, switches, or connectivity and aggregation platforms on the OTA, bedbank, channel manager, or hotel-tech side.
• Deep practical knowledge of ARI flows, booking delivery, content mapping, and connectivity protocols, including XML/JSON and push/pull models.
• Knowledge of AI.
• Ability to read API documentation, understand integration constraints, diagnose connectivity issues, and participate in technical partner discussions without needing to be a software engineer.
• Commercial awareness and ability to explain the business impact of technical gaps through clear, simple business cases.
• Strong communication skills for bridging technical and commercial stakeholders.
• English is the main working language.

Nice to have

• Detailed familiarity with the channel manager and switch landscape and its key players.
• Basic SQL and data literacy for impact analysis.
• Exposure to GDS, OTA integrations, or property management systems.
• Additional European languages.

Culture & Benefits

• Inclusive, friendly, and international environment with colleagues from more than 10 countries and over 48 nationalities.
• 36-hour full-time working week, including a half working day on Fridays in applicable locations.
• Flexible start and end times with core hours from 10:00 to 16:00.
• Friday morning deep-work, learning, training, and personal-growth time with no meetings.
• Professional and managerial development paths, e-learning platforms, and internal training content.
• Two paid volunteering days per year, occasional social events, travel-industry discounts, staff fares, and leave options aligned with local laws.

Hiring process

• 30-minute HR interview.
• Manager interview covering soft skills and technical knowledge, followed by an online or offline test.
• Second interview with the manager and a team member to review the test, followed by an offer.