Subject Matter Expert, Global Operations Service Centre (Incentive Compensation)

Location: Mexico City, Mexico. Must work from the assigned hirify.global office 3 days per week or as needed by the business.

Company

hirify.global is a global pharmaceutical company operating Global Operations Service Centers that support commercial and marketing operations.

What you will do

• Own end-to-end delivery and performance for assigned Global Operations Service Center activities, including reporting, sales force enablement, e-permissions, and incentive calculation.
• Drive standardization, optimization, automation, process excellence, and continuous improvement across in-scope services.
• Maintain accurate desktop procedures and process documentation for data and transactional processes.
• Act as the single point of contact for global projects and lead transformations on behalf of the Global Operations Service Center leadership team.
• Lead service transitions, geographical expansions, knowledge transfer, and operational readiness for new services and process changes.
• Monitor insourced and outsourced delivery, SLAs, KPIs, vendors, capacity, demand, risks, escalations, and complex market requests.

Requirements

• Mandatory hands-on experience in Incentive Compensation.
• Experience in at least one of the following: Sales Force Management or CRM support for sales teams; Medical Samples Management.
• Fluency in written and spoken English and Spanish.
• Bachelor's degree and a minimum of 5 years of experience in Global Operations service delivery, CFCD, incentives, multichannel marketing, samples, shared service delivery, or sales operations.
• Deep operational experience within a Global Operations Service Center or another shared service center.
• Experience delivering assigned services at high quality and improving processes, with an understanding of service catalogues, business-as-usual operations, and delivery models.
• Strong stakeholder management, communication, writing, presentation, influencing, analytical, and quantitative skills across diverse geographies and cultures.
• Strategic mindset with the ability to identify and drive delivery and end-to-end process optimization and standardization opportunities.
• Independent, service-oriented working style and the ability to collaborate across functions, build stakeholder trust, foster accountability, continuous improvement, and operational excellence.

Nice to have

• Master's degree in MBA, Operations Management, TI, Data Analytics, Digital Transformation, or an equivalent field.
• Scrum Master, Agile Practitioner, Product Owner, or equivalent certification.
• Experience using Generative AI and automation solutions such as Microsoft Copilot, Power Platform, or Power BI to improve operational performance and service delivery.

Culture & Benefits

• Hybrid work arrangement with office attendance in Mexico City 3 days per week or as required by the business.
• Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, or disability.