Sr. Manager, Customer Onboarding & Compliance COE

Location: Greensboro, NC, United States

Company

hirify.global manages the Wrangler, Lee, and Helly Hansen lifestyle, outdoor, and workwear brands through a global platform, strategic sourcing model, and supply chain.

What you will do

• Define and own global customer onboarding and compliance process architecture across regions, brands, channels, and business models.
• Establish process standards, governance forums, decision rights, documentation requirements, escalation protocols, KPIs, and performance scorecards.
• Lead, coach, and prioritize direct reports responsible for onboarding, compliance, master data, and process control activities.
• Own retailer, wholesale, marketplace, and distributor compliance programs, including routing guides, shipping requirements, labeling standards, EDI specifications, chargebacks, and deductions.
• Oversee customer master data integrity, onboarding governance, customer setup requests, EDI profiles, shipping instructions, and compliance requirements.
• Partner with IT, external providers, Sales, Customer Service, Supply Chain, Logistics, Finance, Legal, and regional leaders on integrations, testing, process improvement, reporting, and operational readiness.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, Information Systems, or a related field.
• 5+ years of experience in Customer Service, Order Management, Customer Onboarding, Compliance, Supply Chain, or related functions.
• Strong knowledge of retailer compliance requirements, EDI processes, and order-to-cash operations.
• Experience leading cross-functional projects and managing complex customer implementations.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Nice to have

• Experience supporting global customer service or supply chain organizations.
• Experience with SAP, ERP, EDI, and customer onboarding platforms.
• Knowledge of chargeback management and retailer compliance programs.
• Experience in consumer products, apparel, footwear, retail, or wholesale industries.
• Lean Six Sigma, PMP, or process improvement certification.

Culture & Benefits

• Comprehensive benefits supporting physical, emotional, social, and financial wellbeing.
• Apparel discounts, four weeks of paid parental leave for eligible new parents, Flexible Fridays, and tuition reimbursement.
• Culture focused on equitable opportunities, belonging, collaboration, and inclusive teamwork.
• Global workforce and leadership expectations centered on integrity, strategic foresight, customer-focused innovation, accountability, and empowered collaboration.