Engineer I - Global Technology - Technology Services (IT Engineer / Software Engineer / System Engineer)

Location: Singapore, Shanghai, or Shenzhen; the role is based in one of these locations.

Company

hirify.global is a global logistics company providing supply chain management, customized logistics solutions, and integrated information systems.

What you will do

• Provide Tier 2 endpoint support, including troubleshooting, root cause analysis, and escalation resolution.
• Manage Windows endpoint lifecycles through OS and application deployment, patching, compliance monitoring, policy enforcement, and continuous improvement.
• Support Windows 11, Active Directory, Intune, SCCM, Autopilot, Group Policy, Mobile Device Management, and endpoint health monitoring.
• Coordinate global rollouts, infrastructure initiatives, projects, operational risks, and service improvements with global, regional, and local teams.
• Coordinate regional data center operations, including remote hands services, hardware installations, moves, changes, asset records, rack layouts, and capacity planning.
• Manage vendors, hardware ordering, circuit provisioning, software licensing, renewals, billing validation, and operational issue escalation.

Requirements

• Knowledge of endpoint management, infrastructure, cybersecurity, change, incident, and problem management standards and processes.
• Knowledge of Windows client operating systems, especially Windows 11; Microsoft Intune, SCCM/Microsoft Endpoint Configuration Manager, Autopilot, Active Directory, Group Policy, Connected Cache, endpoint patching, and compliance monitoring.
• Knowledge of OS deployment tools, WIM images, driver packages, application deployment, data center administration, RDC operations, and data center infrastructure including rack space, power, cooling, UPS, HVAC, fire response systems, and environmental monitoring.
• Knowledge of Infrastructure as Code concepts, automation-driven operations, cloud fundamentals, monitoring, reporting, operational health management, Git, and GitHub.
• Strong troubleshooting, diagnostics, analytical, problem-solving, technical communication, organization, prioritization, and customer service skills.
• Experience developing automation solutions with PowerShell and/or Python and using Git-based repositories for script and configuration management.
• Ability to design standardized deployment processes, analyze operational processes, identify automation opportunities, and develop documentation and procedures.
• Ability to coordinate projects, vendors, commercial activities, training, knowledge sharing, and multiple initiatives across global, regional, and local teams and time zones.
• Ability to work in a fast-paced, global environment and manage endpoint and infrastructure support areas.

Nice to have

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related technical field.
• 2+ years of administrative experience with Windows endpoints, SCCM, Intune, and endpoint support.
• 1+ years of experience in data center, infrastructure, vendor coordination, or regional technology operations.
• Experience managing technical projects involving multiple stakeholders.
• Experience working in a regional or global technology support environment.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical insurance and an employee stock purchase plan.
• Training and personnel development programs.
• Growth opportunities and an employee referral program bonus.
• Professional, leadership-oriented, customer-service-focused, and collaborative working environment.