Application Support Associate (Fintech)

Location: On-site at the assigned office in Warsaw, Poland; daily commute required. Permanent day shift with a two-week rotating schedule; initial training follows a Monday–Friday, 8-hour schedule for 3 months.

Salary: zł109,550–zł179,975; the range may include potential sales incentive payments. Additional bonus and equity may apply.

Company

Global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Support and advocate for clients, including financial institutions and vendors.
• Monitor, recognize, analyze, isolate, and resolve VOCC outages using various tools and techniques.
• Escalate incidents promptly according to support guidelines and procedures.
• Coordinate internal and external bridge stewardship to support timely resolution of internal and client-facing issues.
• Assess incident impact and prepare communications for appropriate recipients within defined time frames.
• Support scheduled changes while working independently across multiple platforms.

Requirements

• Bachelor’s degree or 3+ years of relevant work experience.
• Ability to work effectively both independently and as part of a team, taking responsibility for workload management.
• Ability to make decisions based on available information, present recommendations, and handle moderate challenges.
• Strong verbal and written communication skills, with the ability to interact across management levels.
• Ability to assess incident urgency, complete analysis, apply sound logic and problem-solving techniques, and take ownership through incident resolution.
• Client-focused approach and willingness to escalate or seek guidance when required.

Nice to have

• Associate degree in a related field or 2 years of equivalent industry experience; 2 years of technology industry experience is a plus.
• Basic knowledge of networking and message flow, with the ability to develop in-depth understanding.
• Experience with Python or another programming language, particularly scripting and process automation.
• Exposure to Unix, Bash, or shell scripting.
• Basic understanding of API monitoring and log reading.
• Exposure to ITIL ticket practices or ServiceNow.
• Basic understanding of file transfer protocol.
• Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including log analysis and query construction.
• Previous IT Operations or Service Desk experience; training is provided.
• Experience with ISO 8583 or an equivalent messaging protocol.

Culture & Benefits

• Permanent on-site role with structured rotating day shifts.
• Medical, dental, and vision coverage.
• Pension and life insurance.
• Annual leave and wellness program.
• Potential bonus and equity eligibility.