Associate Systems Application Analyst (Python)

Location: On-site at the hirify.global office in Warsaw, Poland, with at least 3 days in the office and daily commute required for the on-site arrangement. The permanent schedule is a 10-hour day shift on a two-week rotating schedule; initial training lasts 3 months on a Monday–Friday, 8-hour schedule.

Estimated salary range: zł109,550–zł179,975, potentially including sales incentive payments. The position may also be eligible for bonus and equity.

Company

hirify.global provides payments technology that facilitates transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Support and advocate for hirify.global clients, including financial institutions and vendors.
• Monitor, recognize, analyze, isolate, and resolve VOCC outages using various tools and techniques.
• Escalate incidents promptly according to support procedures and take ownership through resolution.
• Steward internal and external incident bridges to support timely resolution of internal and client-facing issues.
• Assess incident impact and independently prepare communications for appropriate recipients within defined time frames.
• Support scheduled changes while working independently and simultaneously across multiple platforms.

Requirements

• Bachelor’s degree or at least 3 years of relevant work experience.

Nice to have

• Associate degree in a related field or 2 years of equivalent industry experience; 2 years of technology industry experience is a plus.
• Basic knowledge of networking, message flows, API monitoring, log reading, and file transfer protocols.
• Experience with Python or another programming language, particularly scripting and process automation.
• Exposure to Unix, Bash, or shell scripting.
• Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including log analysis and query construction.
• Exposure to ITIL ticket practices or ServiceNow, and experience with ISO 8583 or an equivalent messaging protocol.
• Previous IT Operations or Service Desk experience is desirable but not essential; training is provided.
• Ability to work effectively both independently and as part of a team, manage workload, escalate issues when needed, make informed decisions, present recommendations, and solve moderate challenges.
• Strong verbal and written communication skills, client-focused communication across management levels, and ownership through incident resolution.

Culture & Benefits

• Permanent full-time employment with a structured rotating day-shift schedule.
• Benefits may include medical, dental, and vision coverage, pension, life insurance, annual leave, and a wellness program.
• The position may be eligible for bonus and equity.
• hirify.global supports an inclusive workplace and provides accommodations for candidates with disabilities during the selection process.