Hosting Analyst (eDiscovery)

Location: Remote, United States

Company

hirify.global provides client services related to litigation support, eDiscovery, and hosted data preparation.

What you will do

• Prepare hosted data for attorney review through user and case administration, document loading, searches, and index management.
• Prepare data for production by converting documents to TIFF or PDF, applying branding, exporting documents, and generating load files.
• Perform end-to-end document productions and conduct quality control evaluations for each process.
• Handle service requests through email, ticketing systems, voicemail, phone, instant messaging, and in-person communication; escalate issues when appropriate.
• Resolve basic and moderate technical issues, including access errors, conversion and loading errors, document permission errors, export errors, custom object troubleshooting, and data normalization.
• Support project teams, assist with software issue resolution, guide team members, and ensure compliance with policies and procedures.

Requirements

• BA/BS degree and 2 years of experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters are preferred.
• Proficiency with data hosting services, including case administration, loading data into database applications, performing queries, and preparing exports.
• Experience with software applications commonly used in the eDiscovery process, including processing and hosting tools.
• Strong written, verbal, presentation, and facilitation communication skills, with the ability to explain technical concepts clearly to non-technical staff.
• Customer-service orientation and willingness to work additional hours as necessary, including weekends.
• Strong organizational skills and the ability to manage multiple projects in a fast-paced environment with tight deadlines.
• Strong analytical and problem-solving skills, with the ability to work independently and in a team environment.
• High quality standards and attention to detail in work product.

Nice to have

• Proficiency in Microsoft Office applications and operating systems.

Culture & Benefits

• Remote work in the United States.
• Client-focused approach centered on accountability and clear definition of success.
• Collaborative environment that values respect, diverse perspectives, and cross-team partnership.
• Culture of curiosity, experimentation, innovation, persistence, and ownership.