Analista de Suporte de TI - N1 (IT Support)

Location: Hybrid, with in-person work at Vila hirify.global in Vila Leopoldina, São Paulo, 3 days per week

Company

hirify.global is a Latin American housing platform that builds technology and solutions for renting, buying, and selling homes, applying artificial intelligence at large scale in the real estate sector.

What you will do

• Resolve N1 incidents and employee requests across Windows, macOS, Android, and iOS.
• Set up equipment and licenses and manage access for onboarding and offboarding.
• Support Google Workspace, Microsoft 365, and IAM/SSO tools.
• Troubleshoot Wi-Fi, local network, VPN, and connectivity issues.
• Manage hardware and software inventories and log tickets in Jira Service Management.
• Participate in ITOps projects, process improvements, and automation initiatives.

Requirements

• Availability to work at the São Paulo office 3 days per week.
• Initial experience with corporate technical support.
• Knowledge of Windows, macOS, Android, and iOS.
• Basic understanding of networks, connectivity, VPN, and troubleshooting.
• Familiarity with Google Workspace and Microsoft 365.
• Good communication, organization, proactivity, and problem-solving skills.
• Interest in learning and developing technically.

Nice to have

• Knowledge of MDM tools such as Intune, Kandji, or Iru.
• Experience with Jira Service Management.
• Familiarity with asset management and onboarding/offboarding processes.
• Basic knowledge of PowerShell, Bash, or Python automation and scripts.
• Basic understanding of SSO, identity, and access management.
• English and/or Spanish.

Culture & Benefits

• Hybrid work model with home office allowance and a Work From Anywhere program.
• Competitive salary and annual performance bonus.
• Health, dental, and life insurance, Wellhub, and psychological, legal, social, and financial support.
• Meal and food vouchers, birthday day off, and family-related benefits.
• Extended parental leave, childcare and atypical parenting allowances, and children's book club.
• Education partnerships and discounts.

Hiring process

• Application and profile review, followed by an initial recruiter conversation.
• Technical assessment and technical interview, followed by cultural fit and leadership interviews.
• Communication is conducted by email; allow messages from @hirify.global.com.br.