IT Support Associate I

Location: Based at the São Paulo main office, with satellite offices in Guarulhos and Santos; travel between São Paulo, Santos, Guarulhos, and Campinas is required. The role may support multiple offices remotely across Brazil.

Company

hirify.global is a Fortune 500 global supply chain management company with 15,000 professionals, more than 250 locations worldwide, and globally unified systems.

What you will do

• Maintain and administer server rooms, including backups, disaster recovery, and high availability.
• Support automation and innovation initiatives, including PowerShell automation.
• Manage procurement, IT assets, inventory, capacity utilization, and planning.
• Maintain and troubleshoot audio/visual equipment and telecom systems.
• Administer proprietary applications, third-party systems, and helpdesk operations.
• Provide training and support cybersecurity and after-hours incidents or implementations.

Requirements

• Bachelor’s Degree is mandatory.
• Fluent spoken and written English is required.
• Effective written and verbal communication, customer service, collaboration, time management, and task prioritization skills.
• Knowledge of current technologies and industry trends, with commitment to company policies and controls.
• Availability for after-hours incidents and implementations, with a sense of urgency.
• Own vehicle available for travel between São Paulo, Santos, Guarulhos, and Campinas.
• Preferred background in IT helpdesk support.

Nice to have

• IT certifications such as CompTIA, Cisco, Microsoft, VMware, or Linux.

Culture & Benefits

• Professional, leadership-oriented, friendly, innovative, and customer-service-based environment.
• Health plan covering medical, prescription drugs, dental, and vision.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.