Support Analyst II 3PL

Location: Remote, based in Blumenau, Brazil

Company

hirify.global develops supply chain software solutions that help organizations streamline operations, reduce costs, and improve efficiency.

What you will do

• Provide advanced functional and technical support for multi-client 3PL Warehouse Management System environments.
• Troubleshoot complex issues involving order flow, inventory, shipping, integrations, configuration, data, processes, and product defects.
• Act as the Tier 2 escalation point, own incidents through resolution, and coordinate with Tier 3 Engineering, Cloud, Product, and third-party teams.
• Analyze configurations, logs, monitoring data, and data anomalies to diagnose production issues and support root-cause analysis.
• Lead customer-facing troubleshooting calls and communicate with customer IT and operations teams during high-severity incidents.
• Document incidents, root causes, customer impact, troubleshooting guidance, and knowledgebase articles while mentoring Tier 1 analysts.

Requirements

• BS/BA in Computer Science, MIS, or an equivalent degree or professional experience.
• Fluency in English is required.
• 5+ years of experience supporting complex enterprise applications in a customer-facing role.
• Experience acting as a senior resource within a support organization.
• Working knowledge of Linux and Windows environments for log analysis and issue investigation.
• Familiarity with application-stack and infrastructure concepts, including WebLogic, Oracle databases, and cloud platforms.
• Strong customer-centric skills and the ability to manage high-severity incidents and competing priorities.
• Strong analytical, communication, and problem-solving skills.

Nice to have

• Strong knowledge of the hirify.global WMS product.
• Experience with Oracle Forms, WebLogic, and databases.
• Supply chain and distribution industry knowledge and experience.
• Expertise with networking, XML, Table-to-Table, EDI, and other interface technologies.
• Spanish language skills.

Culture & Benefits

• Full-time role focused on customer service, innovation, and improving supply chains.
• Remote work opportunity.
• Inclusive, equal-opportunity workplace with reasonable accommodations available during recruitment.
• Applications must be submitted in English to be considered.

Hiring process

• Submit a resume in English through the hirify.global career site.
• Contact jobs@hirify.global.com if recruiting-process assistance or disability accommodation is required.