Product Manager (Logistics, Service Automations)

Location: Berlin, Germany; hybrid working with attendance at the Berlin campus 2 days a week

Company

hirify.global operates a technology-powered local delivery platform across around 65 countries, supporting delivery operations for food, grocery, and retail.

What you will do

• Own critical service automations and image validation tools within the support journey.
• Enable autonomous AI Agents and integrate AI capabilities into customer, rider, and vendor flows.
• Balance effortless user experiences with business protection and fraud prevention.
• Own squad KPIs including automation rate, cost savings, and fraud prevention, and improve product and business metrics.
• Prioritize new features and technical health while maintaining reliability, loading times, error rates, and uptime.
• Align and influence stakeholders across the organization without direct authority.

Requirements

• 4+ years of product management experience in a cross-functional setup with a proven record of delivering results.
• Strong problem-solving skills, including independently identifying user-journey friction and delivering solutions with designers and engineers.
• Proactive requirements gathering and the ability to specify pragmatic domain-level solutions.
• Strong prioritization skills and understanding of technical trade-offs and opportunity costs.
• Data-driven approach with accountability for user, product, and business metrics, including measurable improvements to existing products and successful launches.
• Strong written and verbal communication skills for influencing partners effectively.
• Fluent English required.

Nice to have

• Experience with service tooling such as Help Center, chatbots, or Agent CRM.
• Experience working with AI/ML-driven products and features.
• Experience using AI to reshape ways of working within a squad.
• Proficiency in SQL, BigQuery, Firebase, Google Analytics, or Data Studio.
• Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

Culture & Benefits

• Hybrid work model with face-to-face collaboration at the Berlin campus 2 days per week.
• 27 days of holiday, plus an additional day in the second and third years of service.
• €1,000 educational budget, language courses, parental support, and access to Udemy Business.
• Health checkups, meditation and gym benefits, life and accident insurance, and a corporate pension plan.
• Employee Share Purchase Plan, sabbatical bank, public transportation ticket discount, digital meal vouchers, and food vouchers.
• Relocation support and information for moving to Berlin.

Hiring process

• Apply through the hirify.global careers process and prepare for the interview using the provided interview guidance.
• Accessibility accommodations can be requested during the interview process.