HR Operations and Process Lead

Формат работы

remote (только Philippines)

Тип работы

fulltime

Грейд

lead

Английский

Страна

Philippines

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

HR Operations and Process Lead (HR Operations/Process Improvement): Improving and governing HR Shared Services processes, reporting, knowledge management, and operational initiatives across HR teams and countries with an accent on process standardization, analytics, portal optimization, and complex case coordination. Focus on designing sustainable workflows, analyzing service delivery metrics, coordinating Tier 2 resources, and implementing system and automation improvements.

Location: Taguig City, Manila, Philippines; remote option available.

Company

hirify.global develops diabetes management solutions and technologies designed to reduce the burden of living with diabetes.

What you will do

Lead process mapping, documentation, standardization, governance, and continuous improvement across HR Shared Services functions and countries.
Develop dashboards, operational reports, KPIs, and analytics covering case volumes, SLAs, aging, productivity, quality, and service delivery performance.
Coordinate strategic projects, HRIS enhancements, system testing, workflow improvements, automation, and change adoption.
Administer and optimize HR portals, employee self-service platforms, knowledge repositories, FAQs, user guides, and Tier 0 knowledge management standards.
Provide functional direction to designated Tier 2 resources and coordinate complex or cross-functional HR cases through resolution.
Perform root cause analysis, identify recurring issues, and recommend sustainable process, policy, and system improvements with HR stakeholders.

Requirements

Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related field.
5+ years of experience in HR operations leadership, process improvement, reporting, analytics, or portal administration.
Experience with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, ADP, or similar platforms.
Strong proficiency in Excel, Power BI, or other reporting and visualization tools.
Knowledge of HR processes, workforce metrics, HR case management, and data governance.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and stakeholder management abilities.

Culture & Benefits

Full-time position with a remote option and flexible workplace arrangement.
Competitive salary and flexible benefits package.
Benefits and resources designed to support employees throughout their careers and lives.
Work connected to global diabetes management innovation and patient care.

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