Technical Support Engineer (Cybersecurity Platform)

Location: Latin America, Europe, or Ukraine; willingness to work in the US time zone is required.

Company

hirify.global operates in an AdTech ecosystem focused on protecting against malvertising and cyber-attacks.

What you will do

• Provide real-time Tier 2 technical support and professional responses to customers.
• Analyze customer traffic with ElasticSearch and BigQuery SQL to identify undetected threats and false detections.
• Prepare insightful incident reports and work directly with customers on technical issues.
• Communicate with global customers to deliver quick responses and resolutions.
• Work cross-functionally with R&D and Research teams to improve real-time cyber-attack detection and mitigation.

Requirements

• Customer support experience with direct client communication; professionalism and politeness are essential.
• 2+ years of experience in technical support, including work with logs and dashboards.
• Practical knowledge of HTML and CSS.
• Technical understanding of web technologies and client-server architecture, including APIs, HTTP, and JavaScript.
• Experience with Kibana and BigQuery.
• Strong SQL skills, including CTEs, aggregations, GROUP BY, ORDER BY, filters, window functions such as RANK(), and subqueries.
• Strong troubleshooting and problem-solving skills.
• Upper-Intermediate English or higher.
• Willingness to work in the US time zone.

Nice to have

• Basic cybersecurity knowledge, including proxy and NAT, WAF and network firewalls, network security, VPNs, CAPTCHAs, and CAPTCHA solvers.
• Understanding of scraping, ATO or BF, scalping, ad fraud, and click fraud threats.
• Understanding of log analysis, APIs, the client-server model, and regex.
• Experience with the Elastic Stack.

Culture & Benefits

• Work in a dynamic AdTech ecosystem focused on protection from malvertising.
• Collaborative work with customers, R&D, and Research teams.
• Open-minded, friendly, and supportive working environment.
• Emphasis on responsibility, continuous learning, and staying ahead of attackers.