Customer Success Engineer (Web3)

Location: Remote-first; candidate must be based in Europe. Quarterly in-person team meetups are required. The role includes out-of-hours on-call requirements.

Company

hirify.global provides a B2B stablecoin liquidity onboarding kit that unifies stablecoin flows across 35+ blockchains through APIs, enabling routing, bridging, conversion, and settlement for fintechs, payment companies, app-chains, and other platforms.

What you will do

• Own technical onboarding for clients, including propositions, architecture, account setup, integration testing, and go-live preparation.
• Act as the primary technical contact for developers and partners integrating APIs and SDKs; host workshops, office hours, and integration deep-dives.
• Lead technical discovery and solution design, review integration architectures and deployment plans, and promote performance, reliability, and security best practices.
• Own technical support within agreed SLA and response times, monitor integration and transaction health, and proactively address anomalies and incidents.
• Coordinate incident response with Customer Success, Engineering, Operations, Finance, and client teams, including refunds, reversals, adjustments, discrepancies, reconciliations, migrations, and post-incident reviews.
• Maintain developer documentation, sample applications, reference integrations, starter kits, runbooks, and technical content while turning recurring questions and feedback into product improvements.

Requirements

• 3+ years of experience in developer relations, technical support, technical account management, or customer success engineering.
• Understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.
• Structured and process-driven approach to decision-making.
• Confident communication and ability to build trust-based relationships with partners and stakeholders through calls, in-person meetings, and messaging platforms.
• Comfortable writing code in TypeScript.
• Hands-on experience with CRM tools such as Pipedrive and familiarity with data analysis tools such as Metabase and SQL.
• Track record of owning the developer onboarding experience.
• Based in Europe.
• Fluency in English.

Culture & Benefits

• Remote-first working environment with an emphasis on remote collaboration and communication.
• Quarterly in-person team meetups at global locations with work and leisure activities.
• Opportunity to work with a rapidly scaling stablecoin infrastructure product handling significant annualized deposit volume.

Hiring process

• Apply by sending a CV to careers@hirify.global.