Customer Success Manager (SaaS)

Location: Hybrid role based at the hirify.global Tokyo Office at least 2–3 times per week.

Company

hirify.global develops web creation and business products used by over 299 million users, with approximately 4,400 employees across 22 countries.

What you will do

• Manage a dedicated portfolio of hirify.global Enterprise accounts (80%) and DeviantArt accounts (20%) as a trusted partner and consultant.
• Advise customers on launching and optimizing their web presence, including complex use cases.
• Conduct business reviews, demonstrate product value, and align solutions with customer goals.
• Partner with product teams to deliver tailored onboarding workshops and training sessions.
• Share customer feedback to help shape platform development and identify expansion opportunities.
• Facilitate renewals and maintain continuous value throughout the customer lifecycle.

Requirements

• 13+ years of experience in customer success or account management roles in a SaaS company.
• Fluent Japanese and business-level English.
• Ability to present complex ideas in an accessible and engaging way to internal and external stakeholders, including executive-level customer conversations.
• Ability to identify customer business objectives and pain points and measure hirify.global’s financial impact on the customer’s business.
• Curiosity, growth mindset, genuine interest in technology and the industry, proactive mindset, and collaborative nature.

Nice to have

• Strong interest in art, subculture such as manga, anime, and games, and fan communities.

Culture & Benefits

• Hybrid work from the hirify.global Tokyo Office at least 2–3 times per week.
• Collaborative, high-performing environment focused on customer-centric partnerships and tailored solutions.
• Opportunities to help Japanese intellectual property scale globally through DeviantArt.
• Equal opportunity workplace where everyone is welcomed and supported.

Hiring process

• Submit an English resume.