Director, Communications Insights and Operations (Healthcare)

Location: Fort Worth, Texas, United States

Company

hirify.global is a global eye-care company developing products and solutions to improve sight and lives.

What you will do

• Build and lead the Communications Insights & Operations Center of Excellence for Global Communications.
• Develop global communications measurement frameworks, KPIs, dashboards, reporting standards, and benchmarks across internal, external, social, and campaign communications.
• Translate quantitative and qualitative data into recommendations that improve communications effectiveness, audience engagement, message delivery, and resource allocation.
• Provide reputation, media, social listening, stakeholder sentiment, employee listening, and external intelligence insights for communications strategy and executive decision-making.
• Partner with Communications, Marketing, agency, IT, Data & Analytics, HR, and external vendor teams to evaluate performance, improve data accessibility, automate reporting, and enhance insight generation.
• Lead knowledge management, process improvement, governance, planning support, and operational excellence across global communications teams.

Requirements

• Bachelor’s Degree or equivalent directly related experience; alternatives include high school plus 18 years, associate degree plus 14 years, M.S. plus 7 years, or PhD plus 6 years of experience.
• 10 years of relevant experience.
• Fluent ability to read, write, understand, and communicate in English.

Nice to have

• Experience in global corporate communications, healthcare, life sciences, medical technology, consumer health, or a highly regulated environment.
• Familiarity with media monitoring, social listening, reporting, and dashboard tools such as Meltwater, Sprinklr, Cision, Brandwatch, Staffbase, Tableau, Power BI, Adobe Analytics, Google Analytics, or similar platforms.
• Experience with reputation measurement, stakeholder research, social and employee listening, content performance analytics, survey analysis, message testing, or competitive benchmarking.
• Experience partnering with data and analytics teams to improve data structures, automation, API integrations, dashboard design, and insight generation.
• Experience using AI-enabled tools for research, monitoring, reporting, content optimization, or predictive insight generation.
• Advanced degree or certification in communications, analytics, business, research, change management, or a related field.

Culture & Benefits

• Inclusive environment that values diverse perspectives.
• Collaboration focused on sharing standard processes and findings as work evolves.
• Focused growth and development opportunities.
• Benefits include health, life, retirement, flexible time off, and additional benefits.
• Mission focused on providing innovative eye-care products and solutions.