Founding Implementation and Ops Lead (Healthcare AI)

Location: New York City, USA; must be able to work in person in New York

Salary: $120,000–$160,000 USD base salary per year, calibrated to background and experience

Company

hirify.global is a seed-stage healthcare AI startup building an AI-native operating system that helps healthcare manufacturers secure insurance coverage and improve patient access to prescribed medical technologies.

What you will do

• Lead customer implementations end to end by translating workflows, templates, data, and past cases into precise technical requirements.
• Test AI outputs against real customer cases, validate workflows before go-live, and track customer adoption after launch.
• Serve as the main customer contact, lead working sessions with stakeholders, and bring customer insights back to improve platform configurability.
• Build implementation playbooks, templates, automations, and internal AI workflows to make operations and customer launches more efficient.
• Support sales with proposals, pipeline tracking, and implementation scoping, and help run patient-facing programs including portal setup, intake automations, and patient communications.
• Support hiring and onboarding while managing vendors and internal tools.

Requirements

• 3–5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role, ideally including startup experience.
• Strong technical aptitude and hands-on AI fluency, including the ability to learn new tools quickly, build AI workflows, use AI for practical work, and assess whether AI outputs are reliable enough to trust.
• Confidence leading working sessions with senior customer stakeholders and translating between customers and engineers.
• Ability to manage multiple workstreams without dropping responsibilities.
• Bias toward hands-on execution and the judgment to own customer relationships with minimal oversight.
• Ability to work in person in New York.

Nice to have

• Technical background such as a computer science or engineering degree, or previous experience as an engineer, technical product manager, or solutions engineer.
• Healthcare experience.
• Customer-facing experience at a B2B company in implementation, solutions, or customer success.
• Familiarity with HIPAA and SOC 2.
• Experience as an early employee at a startup.

Culture & Benefits

• Fast-paced, intense, and dynamic seed-stage startup environment with direct work alongside founders.
• Strategic ownership, constant learning, and a culture of feedback.
• Opportunity to grow into leading operations, building customer success, or helping establish the product function.
• Very generous equity package reflecting the ownership expected from early team members.
• Health, dental, and vision insurance, plus standard paid time off for an early-stage startup.

Hiring process

• The first 30 days focus on shadowing implementations, learning the product and patient access process, meeting customer teams, and building initial AI workflows.
• Days 31–60 involve owning an implementation and taking responsibility for operational areas such as vendors, tools, or hiring logistics.
• Days 61–90 involve taking a customer live, creating the first implementation playbook, and expanding into sales support and patient-facing programs.