Sr. Specialist Customer Support (Semiconductor)

Location: Penang, Malaysia

Company

hirify.global is a global semiconductor manufacturing organization.

What you will do

• Serve as a primary customer contact for order fulfillment, quotations, administrative inquiries, order status, and issue resolution.
• Create, manage, and maintain customer orders and quotations, coordinating with internal teams to support timely delivery.
• Investigate billing discrepancies, process debits, credits, and order adjustments, and support cash management, revenue recognition, collections, and operational KPI objectives.
• Monitor aged Work-in-Process (WIP), inventory issues, operational data, and trends; recommend corrective and preventive actions.
• Participate in process improvement initiatives, root-cause analysis, new tool and procedure implementation, and continuous improvement projects.
• Collaborate with Finance, Supply Chain, Sales, Manufacturing, customer representatives, and other support organizations while supporting global and cross-functional projects.

Requirements

• Bachelor's degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical and problem-solving skills, including the ability to interpret operational metrics and business data for decision-making.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work safely and responsibly and support EHSS requirements, policies, and programs.
• Ability to comply with company procedures, controls, and operational standards.

Nice to have

• Experience with ERP systems such as SAP, Oracle, D365, or similar platforms.
• Knowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment.
• Experience supporting process improvement initiatives.
• Experience in manufacturing, semiconductor, technology, or a related industry.

Culture & Benefits

• Collaborative environment focused on customer experience, operational excellence, and continuous improvement.
• Opportunity to develop expertise and influence process improvements.
• Opportunity to contribute to the success of a global organization.