Client & Partner Solutions Specialist (FX/CFD)

Location: Malaysia. Candidates must have the appropriate rights and documentation for employment in Malaysia.

Company

hirify.global is a global provider of margin and deliverable foreign exchange, Contracts for Difference, and financial spread betting, operating a multifaceted brokerage with offices in six regions.

What you will do

• Provide personalized service to clients and partners, building relationships that support long-term engagement and satisfaction.
• Handle partner requests involving payments, client assignments, onboarding and offboarding, trading queries, trading services and tools, and technical support.
• Act as an escalation point for complex cases, driving timely resolutions and maintaining clear communication.
• Use required portals, platforms, software, and tools at an advanced level while managing high-volume tasks and changing priorities.
• Partner with internal teams to resolve operational matters, identify risks, and maintain compliance with SOPs, internal policies, and regulatory requirements.
• Contribute feedback and practical improvements for client and partner experience, products, and services.

Requirements

• Strong written and verbal English communication skills.
• Experience in customer service and client relationship management.
• Experience handling complex cases and escalations.
• Proactive and solution-oriented mindset.
• Experience with FX/CFD trading platforms and familiarity with MT4/MT5.
• Experience supporting clients through email and live chat.
• Experience managing partners, Introducing Brokers (IBs), and other stakeholders.
• Appropriate rights and documentation for employment in Malaysia.

Culture & Benefits

• Professional training, certifications, and soft skills development.
• 21 annual leave days per year.
• Health insurance.
• Quarterly allowance supporting health and lifestyle choices.
• Employment in Malaysia is officially provided through hirify.global's designated Employer of Record, TDCX Malaysia.

Hiring process

• Talent Acquisition interview lasting 45 minutes.
• One-day take-home assessment.
• Hiring Manager interview lasting 60 minutes, followed by a 60-minute final interview.