Customer Quality Engineer

Location: San Juan del Río, Querétaro, Mexico; onsite availability required

Company

hirify.global develops coatings, colors, and surface solutions for industrial, transportation, consumer products, construction, and aftermarket markets.

What you will do

• Manage and resolve customer quality concerns and claims, including warranty and post-warranty issues, documentation, tracking, and closure.
• Lead root cause analysis and corrective action activities with cross-functional teams to prevent recurrence.
• Communicate issue status, action plans, and resolution progress to customers, Sales, and Operations.
• Ensure compliance with Customer-Specific Requirements through audits, monitoring, and continuous improvement programs.
• Lead quality improvement projects aimed at reducing customer complaints and improving quality and delivery performance.
• Maintain FMEAs, Control Plans, customer non-conformance responses, training, lessons learned, and related quality records.

Requirements

• Bachelor’s degree in Chemistry, Biochemistry, Engineering, or a related technical field.
• At least 3 years of experience in Technical, Manufacturing, or Quality roles, including at least 3 years of customer-facing experience in the Automotive or Industrial sector.
• Knowledge of structured problem-solving methodologies, Customer-Specific Requirements, and IATF 16949 Core Tools: APQP, PPAP, FMEA, SPC, and MSA.
• Green Belt or Black Belt certification, plus Internal Auditor certification or equivalent auditing experience.
• Advanced English proficiency.
• Availability to work onsite in San Juan del Río, Querétaro, Mexico.

Culture & Benefits

• Customer-focused, data-driven, collaborative, and accountable working environment.
• Emphasis on innovation, sustainability, continuous learning, operational excellence, and diversity.
• Benefits and pay ranges vary by location and are discussed during the hiring process.
• Employee benefits are designed to support health and well-being.
• Reasonable adjustments are available for candidates with disabilities.

Hiring process

• hirify.global uses AI tools to make hiring more efficient; these tools do not make hiring decisions.
• Qualified candidates receive consideration without discrimination based on legally protected characteristics.