Senior Customer Success Manager (Causal AI)

Location: Chicago, Illinois — hybrid, with regular onsite time at customer sites in the Chicago area.

Salary: $170,000–$190,000 annual base salary, commensurate with experience; equity and bonus offered.

Company

hirify.global provides a Causal AI platform that helps Fortune 100 enterprises use causal evidence to make marketing and growth decisions. The company is backed by a $145M Series B and operates models on its own NVIDIA DGX SuperPOD.

What you will do

• Own the strategic relationship with a major enterprise customer, working directly with the CMO, marketing leadership, and teams across the organization.
• Build and execute an account plan covering business units, decision makers, priorities, and expansion opportunities beyond marketing.
• Identify opportunities to deploy Alembic in finance, product, operations, strategy, and other functions, partnering with Sales on commercial conversations.
• Lead executive business reviews and communicate causal insights in terms of revenue, efficiency, and strategic outcomes.
• Partner with a Field Scientist to translate models, data analyses, and technical findings into decision-ready recommendations.
• Coordinate Sales, Product, Data Science, and Field Science while bringing customer priorities to Product and Engineering and helping shape the roadmap.

Requirements

• 7–10+ years of experience in strategic account management, enterprise customer success, or consulting at a B2B SaaS, data, analytics, or AI company.
• Track record of growing enterprise relationships across business units, with named references.
• Direct experience working with senior executives and the ability to provide a credible point of view.
• Strong business judgment and ability to identify value, frame opportunities, and bring the right stakeholders together.
• Analytical fluency sufficient to explain causal AI, measurement, and data concepts to non-technical leaders.
• Excellent written and verbal communication, including executive-ready narratives and day-to-day working sessions.

Nice to have

• Background in marketing measurement, analytics, martech, or management consulting.
• Experience expanding a platform from one function into an enterprise-wide deployment.
• Familiarity with enterprise procurement, security review, and data governance.
• Experience at a startup or high-growth company where the playbook was built rather than inherited.
• Existing network in the Chicago enterprise community.

Culture & Benefits

• Meaningful equity and bonus opportunity at a Series B company with $145M raised.
• Work directly with a Fortune 100 CMO and senior marketing leadership on multimillion-dollar decisions.
• Dedicated Field Scientist support for models and data, enabling focus on relationships and strategy.
• Opportunity to help define the operating model for strategic accounts and shape the product roadmap.
• Role is intentionally a deep, single-account partnership rather than management of a large account book.
• Regular in-person customer engagement is expected; this is not a fully remote role.