Customer Support Representative (Gaming)

TL;DR

Customer Support Representative (Gaming): Assisting players with payment and purchase issues across various communication channels with an accent on providing support in English and Mandarin. Focus on collaborating with game developers to resolve issues and ensuring smooth player experiences.

Location: Remote

Company

Empowering game creators by providing support and resources.

What you will do

• Assist players with payment and purchase issues.
• Provide support in English and Mandarin.
• Collaborate with internal teams to resolve issues.
• Handle multilingual requests and inquiries.
• Monitor system performance and escalate issues.
• Work efficiently within a team.

Requirements

• Fluent in English and Mandarin.
• Strong communication skills.
• Ability to work across three shifts.
• Strong multitasking skills.
• Fresh graduates are welcome to apply.

Nice to have

• Prior experience in customer support.
• Proficiency in additional foreign languages.

Culture & Benefits

• Latest Mac workplaces and hardware.
• Free trainings and conferences.
• Health insurance for employees and dependants.
• Flexible hours.
• No dress code.