Global Account Operations Manager

Location: San Mateo, CA, United States; hybrid.

Salary: $125,800–$188,600 USD base pay annually.

Company

hirify.global creates hardware, network services, and entertainment experiences under the PlayStation brand for more than 100 million people.

What you will do

• Lead strategic programs and projects for the Global Account Management organization through scoping, planning, delivery, measurement, and continuous improvement.
• Redesign core programs and processes into simpler, scalable operating models with measurable improvements for teams and partners.
• Own operating mechanisms including executive partner engagements, new title launch tracking, and adoption of PlayStation initiatives across third-party partners.
• Develop data-backed recommendations, executive presentations, briefings, dashboards, reporting standards, and performance metrics.
• Support account planning, joint business reviews, forecasting, and annual planning cycles while managing timelines, dependencies, risks, and multiple workstreams.
• Collaborate with finance, legal, and other internal teams, and improve tools and efficiency through practical uses of AI and automation.

Requirements

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field.
• Ability to structure complex problems and turn them into clear, actionable recommendations.
• Exceptional executive communication skills, including written materials, presentation design, and storytelling.
• Strong analytical skills and experience using data, dashboards, and metrics to generate insights; advanced proficiency in PowerPoint and Excel.
• Experience building or redesigning processes to make them simpler, more scalable, and measurably more effective.
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment with a high degree of ownership.
• Strong stakeholder management skills, including influencing senior leaders and working with globally distributed teams.
• Solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges.
• Bachelor's degree in Business, Economics, Engineering, or a related field, or equivalent relevant experience.

Nice to have

• Experience at a management consulting firm or in a strategy, business operations, or program role at a leading technology or platform company.
• Experience working in or supporting partner-facing, account management, or commercial organizations.
• Interest in gaming, media, or entertainment.

Culture & Benefits

• Hybrid working policy in San Mateo.
• Medical, dental, and vision coverage.
• Matching 401(k), paid time off, and wellness program.
• Employee discounts for Sony products and potential eligibility for a bonus package.
• Background checks are conducted at the offer stage.

Hiring process

• Background checks are conducted at the offer stage for new employees and may include criminal background checks for some roles.