Support Specialist (Veterinary Practice)

Location: Europe

Company

hirify.global provides cloud-based practice information management software for veterinary and therapy professionals, including the Provet veterinary practice management system.

What you will do

• Provide efficient, high-quality support for Provet customers in line with agreed targets and service levels.
• Support workflows for appointment booking, rescheduling, cancellations, diaries, client and patient records, consultations, clinical notes, clinical AI tools, and client communications.
• Support referrals and patient flow in veterinary clinics.
• Build customer relationships, own escalations and complex cases through resolution, and maintain high customer satisfaction.
• Work independently and collaboratively to improve support best practices and meet individual support objectives and key results.
• Collaborate with Sales, Marketing, Implementation, and Product Development to improve customer service.

Requirements

• Proven track record of maintaining high customer satisfaction, measured through customer satisfaction surveys.
• Experience supporting customers in a B2B software or SaaS environment.
• Ability to manage multiple customers and priorities simultaneously.
• Fluent spoken and written English.
• One additional language.
• Previous experience working in an international company.
• Ability to work efficiently toward quantitative support targets, operate independently, connect with relevant stakeholders, and collaborate effectively.

Nice to have

• Experience in the veterinary field, including current or former Provet clinic work.
• Receptionist experience with appointment scheduling and shifts.
• Experience with healthcare or veterinary software.
• Spanish, Portuguese, or a Nordic language.
• Experience in a fast-growing, global SaaS company.

Culture & Benefits

• Work in a meaningful digital healthcare industry within a fast-growing global company.
• Continuous improvement, diverse teams, autonomy, and collaborative work.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• Frequent company events and colleagues from around the world.
• Tools required for the role.

Hiring process

• The position will be filled as soon as a suitable candidate is found.