Manager, Credit Bureau Reporting and Disputes

Location: New Castle, Delaware, United States; flexible hybrid working arrangements.

Company

hirify.global provides education financing and support to help students plan for higher education, complete their studies, and prepare for life after school.

What you will do

• Lead and develop a team responsible for credit bureau reporting and dispute resolution.
• Investigate Direct Disputes and ACDVs using system records, supporting systems, and customer documentation.
• Oversee accurate processing of Tradeblocks, correspondence, e-OSCAR access, audits, quality assurance, and FCRA-related litigation support.
• Manage accurate reporting of accounts from the Fiserv FDR system to the four major credit reporting agencies.
• Define and execute system enhancements, product and rules builds, User Acceptance Testing, reconciliation, exception reporting, and data-quality remediation.
• Present monthly and year-to-date analysis to senior leadership and collaborate with legal, compliance, audit, risk, business, agency, and industry stakeholders.

Requirements

• Bachelor’s degree in finance, accounting, business administration, or a related field, or equivalent work experience.
• Strong knowledge of credit reporting guidelines, regulations, industry best practices, the Metro2 language, and the Fair Credit Reporting Act.
• Experience leading people and fostering a positive team culture.
• Familiarity with credit bureaus’ reporting systems and credit reporting software.
• Solid understanding of the Fiserv FDR system of record, general core processing functionality, and cross-functional business processes.
• Ability to extrapolate large amounts of data and create clear, concise reports, with excellent analytical skills for interpreting credit reports and related data.
• Thorough experience with the e-OSCAR platform, preferably e-OSCAR version 4.0.
• Proven experience managing credit disputes and resolving complex issues, with exceptional attention to detail and accuracy.
• 5+ years of SQL or SAS experience, including demonstrated understanding of hirify.global loan-servicing data and data sources; proficiency with Microsoft Office and other relevant software applications.

Nice to have

• Master’s degree in finance, accounting, business administration, or a related field.
• 7+ years of experience in credit bureau reporting, credit disputes management, or a related role.
• 3+ years of vendor management experience within the credit bureau industry.
• CDIA certification in the Metro2 language and/or FCRA, specifically data furnishing.

Culture & Benefits

• Flexible hybrid working arrangements.
• Competitive base salary, bonus incentives, generous PTO, floating holidays, and 12 observed federal holidays.
• 401(k) retirement plan with employer match and support for financial well-being.
• Medical, dental, vision, hospital indemnity, critical illness, pet insurance, disability, and life insurance coverage.
• Paid parental leave, adoption reimbursement, tuition reimbursement, family scholarship programs, career development, and training opportunities.
• On-site staffed fitness centers in Delaware, gym subsidies elsewhere, employee assistance, health advocacy, and wellness programs.