Trade-in Operations Intern

Location: Bordeaux, France; on-site. Starting date: January 2027.

Salary: Apprentice salary based on age and level of studies: €1,250–€1,450 per month.

Company

hirify.global is a global marketplace for refurbished technology that connects customers with professional refurbishers and supports a more sustainable circular economy.

What you will do

• Execute and monitor Trade-in operational processes, including catalog and product matching, pricing, seller limits and reactivation, customer and agent content, CRM communications, and fraud-related workflows.
• Investigate operational issues, identify root causes, and coordinate incident resolution.
• Analyse data and build or improve reports, dashboards, alerts, and monitoring.
• Simplify manual workflows and prototype automation using available tools, AI, and workflow platforms.
• Document processes, create playbooks, and design scalable controls for new countries and categories.
• Contribute to evaluating and improving the AI chatbot for customer support.

Requirements

• Hands-on, curious, and solutions-oriented approach with an interest in investigating problems and improving how processes work.
• Comfort with starting from operational execution to understand processes and use that knowledge for improvement.
• Comfort with spreadsheets, SQL-based data extraction, and data analysis.
• Curiosity about processes, automation, AI, Braze, Intercom, Zapier, Workato, Tableau, and Omni.
• Clear written and verbal English communication.
• Must already be enrolled in a work-study program in a French school under a contrat d’alternance or contrat d’apprentissage.

Culture and Benefits

• Mission-driven environment focused on reducing the environmental impact of technology.
• Hybrid company work environment with two remote days per week, one remote work week per quarter, and three flex days; this role is listed as on-site in Bordeaux.
• Employee Resource Groups, mentorship programs, accessibility policies, and cultural competency training.
• Impact-driven work with hands-on career development in an innovative and fast-paced environment.
• Ideally a 12-month placement; 24 months may be discussed.

Hiring process

• Skills and cultural fit interview with the Hiring Manager.
• Video-call interview with the Talent Acquisition Specialist.
• Live business case interview with a team member.