Technical Manager (Healthcare Software)

Location: Remote anywhere in the United States; office location in Eagan, Minnesota; travel up to 10% as required.

Salary: $85,000–$120,000 USD annual base salary, plus bonus, benefits, perks, and community gains.

Company

hirify.global develops software solutions, data analytics, and services for healthcare and emergency response organizations, including EMS, hospitals, community paramedicine, critical care, fire, and preparedness.

What you will do

• Investigate technical support issues and provide timely, thorough responses.
• Monitor and manage the daily support queue, triaging issues and ensuring efficient resolution.
• Collaborate with the Implementations Team on client implementations and technical setup.
• Support industry data standards, system modifications, and legacy code through debugging and minor code fixes.
• Monitor status alerts, system dashboards, and technical errors; create development tickets and recommend solutions for recurring issues.
• Oversee system configuration, optimize internal tools and product features, and provide technical expertise and training to internal and external stakeholders.

Requirements

• Degree in Computer Science or a related field, or an equivalent combination of education and relevant work experience.
• High-level technical skills, including the ability to perform SQL database queries.
• Effective verbal and written communication skills for explaining technical concepts.
• Strong analytical and critical-thinking skills, with the ability to assess issues and recommend solutions.
• Ability to develop and communicate technical plans and solutions across multiple teams or departments.
• Adaptability and eagerness to learn new technologies and tools.
• Excellent organization, attention to detail, ability to manage multiple priorities, and ability to meet critical deadlines while maintaining accuracy and quality.
• Proven experience troubleshooting complex technical issues and performing root cause analysis.
• Strong work ethic, integrity, honesty, collaboration, team orientation, discretion with proprietary and confidential information, and enthusiasm for expanding knowledge and skills.
• Ability to travel as required, up to 10%.

Culture & Benefits

• 100% virtual work anywhere in the United States under the Remote Work Policy.
• Annual base salary of $85,000–$120,000 USD, plus bonus, benefits, perks, and community gains.
• Work in a collaborative environment focused on innovation, client success, and integrated healthcare and public safety.
• Equal-opportunity workplace with accommodations available for applicants with disabilities.