Commercial Support Specialist (Specialty Chemicals)

Location: Riga, Latvia; hybrid schedule with 3 days on site and 2 days working from home, working hours 9:00–17:30.

Salary: €1,650–€2,250 gross per month, depending on experience.

Company

hirify.global is a global specialty chemicals and performance materials company developing products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches, and conductive compounds.

What you will do

• Support Sales Managers and act as the first commercial contact for escalated customer issues and transactional accounts.
• Administer pricing, rebate, and commission approvals; maintain historical pricing and negotiated-term records.
• Set up customer accounts in CRM systems, maintain accurate cross-department information, and monitor payment terms and credit limits.
• Coordinate distributor evaluations, contract records, renewal negotiations, customer enquiries, order documentation, and promotional materials.
• Maintain product specification databases, update data sheets, and facilitate SHE approvals and quality requirements.
• Support overdue-payment reduction, monthly sales reporting, sales forecasting, market research, customer complaints, technical sales activities, customer events, and trade fairs.

Requirements

• Higher education, including being in the final year of study, or equivalent experience.
• Strong organizational and prioritization skills, with the ability to balance multiple priorities and work urgently toward desired results.
• Willingness to learn about new products and applications.
• Autonomous, resourceful, and self-motivated, requiring minimal supervision.
• Customer-focused, with excellent communication and interpersonal skills.
• Computer literacy and good knowledge of Excel.
• Fluent English.

Culture & Benefits

• Temporary 1.5-year contract with the possibility of extension.
• Health insurance from the first day of work.
• Monthly allowance and yearly bonus.
• Competitive benefits and vacation package.
• Dynamic, flexible, collaborative, and supportive team environment with direct and open feedback.
• Hybrid work arrangement with home-based work two days per week and office work three days per week.