Technical Writer / Systems Engineer

Location: Rome, New York, United States; flexible for occasional telework, but must be local to the work location.

Salary: $70,090.43–$121,873.66 annually.

Company

hirify.global is a federal government contractor supporting products developed under a U.S. government system lifecycle engineering contract.

What you will do

• Produce and update user manuals, administrator manuals, installation guides, design documentation, release notes, API documentation, training materials, and trip reports.
• Convert engineering documentation into clear, accurate, user-friendly content and update documentation for new product capabilities.
• Support system graphics and ensure compliance with documentation formatting and content standards.
• Attend Agile ceremonies and work with engineering staff to obtain and verify technical product details.
• Interact with systems and applications, execute documented procedures, and ensure documentation accuracy and completeness.
• Attend customer training classes periodically to gather feedback on training documentation and customer focus areas.

Requirements

• U.S. citizenship is mandatory.
• BS with 2–4 years of experience, MS with 0–2 years of experience, or equivalent skills gained through on-the-job experience.
• BS or MS in computer science, information science, software engineering, communications, or a related field.
• Experience supporting technical documentation efforts in a software or systems engineering environment.
• Ability to communicate effectively in written and verbal form.
• Strong experience with Microsoft Word and experience with PowerPoint, Visio, and Excel.
• Strong understanding of software product development, fielding, and customer support processes.
• Experience supporting formal document reviews, configuration management, or quality-assurance processes.
• Exceptional organizational skills and the ability to obtain and maintain a Secret clearance.

Nice to have

• Experience with markup-based typesetting systems such as LaTeX or Typst.

Culture & Benefits

• Regular full-time employment with occasional telework flexibility for local employees.
• Health insurance, life insurance, paid time off, holiday pay, short- and long-term disability coverage, and retirement and savings programs, depending on position.
• Learning and development opportunities, wellness programs, and optional benefit elections.