Client Success Specialist (LegalTech)

Location: Remote

Company

Remote-first LegalTech company developing software escrow solutions for the cloud era to mitigate third-party risks in business operations.

What you will do

• Handle customer and lead inquiries about services and account management through email and website chat.
• Support customers with connections between their source code management platforms and ensure correct administration.
• Manage requests quickly and accurately to improve customer satisfaction and retention.
• Inspect customer-provided information and draft reports for delivery.
• Draft tailored legal language and prepare agreements and other documents for manager review before client delivery.

Requirements

• Familiarity with LegalTech concepts.
• Proficiency in drafting legal documents.
• Excellent written English communication skills.
• Proficiency with modern web tools such as Google Docs.
• Analytical thinking and a proactive attitude.
• Strong organization and attention to detail.
• Ability to adapt and multitask in a fast-paced environment.

Nice to have

• Prior experience in customer success or a similar role.
• Experience working with diverse companies of varying sizes and industries.

Culture & Benefits

• Remote-first work environment with a central office in The Hague.
• Startup mindset with opportunities for professional growth.
• Regular team activities and gatherings.
• Comprehensive onboarding with a dedicated ramp-up period.
• Supportive environment emphasizing open communication and direct feedback.