TechOps Engineer (Web3)

Location: Singapore; remote-first, work-from-home arrangement, which may vary depending on the role and team

Company

Binance operates a global blockchain ecosystem covering cryptocurrency trading, finance, payments, institutional services, education, and research.

What you will do

• Support retail and VIP users across the App, Website, Desktop Client, and API.
• Troubleshoot and resolve technical issues using logs, databases, monitoring, and code to identify root causes.
• Identify product bugs and improvement opportunities and work with business units to improve products and user experience.
• Support the Incident Management team during technical incidents, participate in post-incident reviews, and provide recommendations.
• Build and maintain internal tools and automation, including AI-driven solutions, to improve team efficiency.

Requirements

• 5+ years of experience in one or a combination of DevOps/infrastructure, software development, or technical support, solutions engineering, and technical project management.
• For DevOps/infrastructure: experience with CI/CD, public cloud such as AWS, GCP, Azure, or Alibaba Cloud, Linux, Docker or Kubernetes, infrastructure as code, monitoring and logging, and scripting.
• Solid networking fundamentals, including HTTP(S), DNS, proxies, and VPN.
• For software development: backend experience with Java/Spring Boot, Go, Python, Node.js, or Rust; or frontend experience with JavaScript or TypeScript; or client development experience with Android, iOS, H5, or Flutter.
• For technical support, solutions, or project management: experience with pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base.
• Fluency in English to coordinate with overseas partners and stakeholders.

Nice to have

• Production AI project experience, including skills, harnesses, or agentic loops.
• Financial services or Web3 background.
• Additional languages such as Mandarin.

Culture & Benefits

• Opportunity to work on the future of finance in a user-centric global organization.
• Flat structure, autonomy, and collaboration with world-class talent.
• Fast-paced, innovative, and results-driven environment with challenging projects.
• Career growth and continuous learning opportunities.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement, subject to the nature of the role and team.