Forward Deployed Product Manager (AI)

Location: New York City, United States; hybrid attendance in the New York office four days a week, with travel to customers once a quarter.

Company

hirify.global builds AI-powered customer-support software for fintechs, healthtechs, marketplaces, and delivery services, including the Concierge platform for resolving complex, high-volume customer interactions across channels and systems.

What you will do

• Lead deployments for a portfolio of growth accounts, aligning customer teams and Forward Deployed Engineers on priorities and success criteria.
• Own post-launch account outcomes, including Concierge performance, product usage, retention, and account growth.
• Investigate problems using APIs, conversation logs, and usage data; build, test, and deploy production fixes with the FDE.
• Teach customer teams to build, test, and improve Concierge independently.
• Identify new use cases, build expansion cases, and grow product usage against customer contracts.
• Bring recurring customer problems to Product with supporting evidence and follow them through delivery.

Requirements

• 2+ years owning customer outcomes in account management, customer success, consulting, implementation, product, or operations.
• Experience earning the trust of senior customer leaders and growing accounts over time.
• Experience working at a startup or scale-up and building processes while operating them.
• Experience building things with AI and the ability to discuss what worked and what did not.
• Ability to investigate API documentation, conversation logs, and usage data independently.
• Experience helping customers or colleagues gain measurable value from a complex product.

Nice to have

• Experience in fintech, healthcare, or another regulated industry.
• Experience shaping a product roadmap with evidence from customers.
• Experience deploying an AI product and tying it to a measurable business outcome.

Culture & Benefits

• Base salary, equity, and variable pay tied to results.
• Low-ego, high-trust culture with flexible working hours and a focus on work-life balance.
• Strong emphasis on diversity, user obsession, and eagerness to learn over traditional credentials.
• AI-native environment with unrestricted access to AI tools, including Claude Code.
• Company-wide trips to Hawaii twice a year; headquarters in Sydney with teams across the US and UK.
• Promotion discussions take place every six weeks to recognize strong performance.

Hiring process

• A couple of informal conversations.
• A paid approximately two-day work trial involving real problems alongside the team.