Web Integrations Support Engineer (AI)

Location: Remote within the United States, currently considering candidates in the Pacific and Mountain time zones.

Salary: $90,000–$110,000 annual US national total pay range.

Company

hirify.global provides an AI-native translation platform for global brands, including web proxy integrations through its GDN solution.

What you will do

• Own customer tickets end to end, provide written root-cause explanations, and define next steps.
• Run troubleshooting sessions and workshops with customer engineering teams and advise on integration best practices.
• Escalate product issues to Engineering with clear reproduction steps and collaborate on fixes.
• Build scripts and tooling to make diagnosis and configuration faster and safer.
• Understand technical and business requirements and recommend sustainable solutions.
• Safely modify live production configuration through testing, rollback planning, and clear customer communication.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 2+ years of experience in a customer-facing technical role, such as Support Engineer, Solutions Consultant, or Technical Consultant, focused on technical troubleshooting, solution design, or implementation.
• 2+ years of hands-on experience with HTTP, HTML, CSS including robust selectors, JavaScript, and REST APIs.
• Strong browser DevTools and network-debugging skills, with an understanding of how pages are built and rendered in browsers.
• Working knowledge of proxies, CDNs, web servers, DNS/TLS, caching, and web security basics including CSP, CORS, cookies, and WAFs.
• Comfort with regular expressions and the ability to write scripts in JavaScript, Python, or Bash.
• Experience diagnosing issues from logs and request traces using Quickwit, Grafana, Kibana, Splunk, or similar tools.
• A methodical, hypothesis-driven approach to complex problems, with the ability to work through ambiguity and shifting priorities.
• Excellent written and spoken communication, including the ability to advise and persuade technical and non-technical audiences.

Nice to have

• Experience with modern front-end frameworks such as React, Next.js, or Vue and client-side rendering.
• Familiarity with CMS platforms such as AEM, Sitecore, WordPress, or Contentful.
• Hands-on experience with Nginx or similar proxy and web server configuration.
• Knowledge of SEO fundamentals including hreflang, canonical tags, and sitemaps.
• Experience with translation, localization, and internationalization, including RTL and CJK languages, character encoding, and locale formatting.
• Fluency in multiple languages.
• Software development experience.

Culture & Benefits

• Remote-first work environment.
• Competitive salary with a 401(k) and company match.
• Health insurance and a free medical plan for the employee and family.
• Flexible PTO, 11 holidays, and generous parental leave.
• Learning and career-growth opportunities, employee referral program, and Apple equipment.
• Equal-opportunity, inclusive workplace with E-Verify work authorization verification.