Senior Specialist, Client Support - Bilingual (Banking)

Location: Toronto, ON; hybrid work arrangement with the proportion of on-site and remote work discussed during the interview. Availability required Monday to Friday between 7 AM and 8 PM EST. Legally eligible to work in Canada and hold a valid work or study permit where applicable.

Company

Relationship-oriented banking organization providing Business Banking products and client support services.

What you will do

• Provide inbound and outbound support for Business Banking clients, respond to account inquiries, and initiate basic service transactions.
• Support implementation and client service tasks, including CMO platform walkthroughs and resolution of client issues.
• Liaise with internal business partners and external financial institutions to trace funds processed through supported Business Banking products.
• Perform daily and monthly operational processing, reconcile suspense accounts, and complete independent monthly balances.
• Verify required legal agreements, settlement-limit documentation, and supporting credit evidence before implementation.
• Investigate and resolve service problems or escalate complex matters while following client identification, authorization, regulatory, and internal control requirements.

Requirements

• Fluent French and English to support business operations outside Quebec, Canada.
• Strong client service, customer experience, interpersonal communication, and active listening skills.
• Critical thinking, attention to detail, and sound judgment when setting priorities and making decisions.
• Ability to work collaboratively with internal partners and external financial institutions.
• Ability to follow documented client identification, authorization, regulatory, internal control, and operational procedures.
• Availability and flexibility during Monday–Friday operating hours from 7 AM to 8 PM EST.
• Legal eligibility to work at the specified location and a valid work or study permit where applicable.

Culture & Benefits

• Inclusive and accessible environment focused on respect, authenticity, diverse perspectives, and meaningful relationships.
• Competitive salary, incentive pay, banking benefits, a benefits program, and a defined benefit pension plan, subject to plan terms.
• Employee share purchase plan, vacation offering, wellbeing support, and a points-based recognition program.
• Access to Purpose Day, a paid day off for personal growth and development.
• Workspaces and technology designed to support collaboration and innovative client solutions.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulation and French proficiency testing.
• Artificial intelligence tools may be used during recruitment.
• Accommodation is available to support an accessible candidate experience.