Customer Support Representative

Location: Remote, Canada

Salary: $65,000 CAD annual starting salary, with an annual increase on the work anniversary based on growth and performance.

Company

hirify.global is a founder-led, high-growth SaaS company providing practice management software for more than 70,000 health and wellness clinics, including scheduling, charting, payments, payroll, telehealth, and insurance tools.

What you will do

• Lead product demonstrations and onboarding calls for clinic customers.
• Provide real-time support and troubleshooting through phone, chat, and video, often in a high-volume environment.
• Help practitioners and clinic staff understand and use a deep, multi-faceted practice management product.
• Troubleshoot complex workflows, including health insurance setups, while adapting communication to different levels of software familiarity.
• Build warm, clear customer relationships and help customers get the most value from hirify.global.
• Contribute to improving support systems, strategy, and customer experience while adapting to changing priorities.

Requirements

• Ability to thrive in fast-paced, live customer conversations and switch between channels without losing effectiveness.
• Comfort with live video calls, real-time relationship building, and face-to-face customer problem-solving.
• Ability to work in a complex, deep product environment and learn multiple tools simultaneously.
• Strong curiosity, thoughtful questioning, adaptability, resilience, learning agility, and humility.
• Ability to work independently while actively giving and receiving regular feedback.
• Commitment to clear, warm, high-quality customer communication and continuous improvement.

Culture & Benefits

• Remote-first team working across Canada, the US, and the UK.
• Founder-led, high-growth environment focused on helping clinics and practitioners.
• Culture of open communication, continuous learning, coaching, feedback, and adaptability.
• Starting annual salary of $65,000 CAD for Customer Support Representatives, with annual work-anniversary increases tied to growth and performance.
• Multiple career paths, including Senior Product Specialist, hirify.global Payments, Technical Escalations, Demos, Team Captain, and Country Lead roles.
• Support team members are expected to thrive in the role for approximately 12 months before exploring other roles outside it.