Customer Support Representative (Medtech)

TL;DR

Customer Support Representative (Practice Management): Blends support, sales, and onboarding for health clinics using a robust platform with an accent on troubleshooting complex setups like insurance and telehealth. Focus on leading demos, real-time support across phone, chat, and video, and tailoring communication to diverse learners.

Salary: CA$65,000

Company

Practice management platform powering scheduling, charting, payments, payroll, telehealth, and insurance for thousands of health and wellness clinics.

What you will do

• Provide real-time support and troubleshooting across phone, chat, and video channels at high volume.
• Lead demos and onboarding calls to help practitioners maximize platform usage.
• Solve nuanced clinic problems, from complex insurance setups to guiding software novices.
• Deeply understand customer needs and contribute to product improvement through feedback.
• Adapt to fast-paced changes, shifting priorities, and live channel assignments.

Requirements

• Thrive in fast-paced, high-visibility environment with live video calls and real-time problem-solving.
• Comfortable with complexity, constant learning, and giving/receiving thoughtful feedback.
• Strong communication skills to tailor interactions and build customer confidence.
• Curiosity-driven approach to exploring product features and improving processes.
• Alignment with high performance standards focused on delighting customers.

Culture & Benefits

• Emphasis on growth with annual salary increases based on performance and development.
• Career paths into senior specialist, expert, or leadership roles after 12 months.
• Transparent compensation process with clear expectations and interview discussions.
• Support for stretching beyond comfort zone through coaching and new approaches.
• Comprehensive benefits detailed in the benefits booklet.