Senior Care Solutions Specialist (Healthcare)

Location: Remote; one set schedule with evening availability and every fourth weekend required

Hourly hiring range: $24.20–$28.85, plus a variable bonus of $10,000–$15,000

Company

hirify.global develops technology, tools, and services for aging care, including support for Home Instead’s in-home care network.

What you will do

• Guide families and clients through initial conversations about in-home, non-medical care by phone, email, chat, and text.
• Develop, pilot, implement, and refine sales playbooks for new customer workflows, products, and services.
• Conduct consultative sales conversations, identify client needs and decision drivers, and tailor recommendations.
• Partner with marketing, product, operations, and care coordination stakeholders on new offerings and client commitments.
• Synthesize customer insights and identify process, messaging, scripting, positioning, and client-experience improvements.
• Coach and support Care Solutions Consultants while meeting individual call-volume, talk-time, conversion, and quality metrics.

Requirements

• 5+ years of phone-based sales or customer service experience, including inbound and outbound interactions.
• Experience developing sales strategies and working with sales playbooks.
• Ability to work in a metrics-driven environment, meet goals, and earn incentives.
• Empathetic communication skills combined with confident sales execution.
• Experience working remotely, managing time effectively, and staying connected to a virtual team.
• Availability for evening work and every fourth weekend, including Saturday and Sunday.

Nice to have

• Bachelor’s degree.
• Experience in home care, healthcare, or senior services.

Culture & Benefits

• Full-time hourly remote position reporting to the Sales Manager.
• Performance-driven environment focused on quality, empathy, outreach, conversion, and client trust.
• Variable bonus opportunity of $10,000–$15,000 in addition to base pay.
• Leadership principles centered on integrity, compassion, and excellence.
• Equal opportunity employment.