Director, Chapter Relationship Leader (CRL)

Location: Remote within the continental United States; applicants must be authorized to work for any employer in the U.S. Travel to chapters, staff meetings, and conferences required at 20–25%. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Salary: $115,000–$144,000 USD annually, with annual incentive potential.

Company

hirify.global is a national nonprofit organization focused on granting life-changing wishes to eligible children and strengthening communities around wish families, volunteers, and colleagues.

What you will do

• Assess chapters, identify improvement areas, and formulate actionable recommendations.
• Develop and implement tailored improvement strategies with cross-functional teams.
• Analyze financial statements, budgets, KPIs, and performance metrics to identify trends, anomalies, and optimization opportunities.
• Streamline chapter operations, introduce nonprofit best practices, and support continuous improvement.
• Engage chapter CEOs, boards, department heads, and other stakeholders to align priorities and drive solutions.
• Identify capability gaps, support training and development, assess risks, and create contingency plans.

Requirements

• Bachelor’s degree in nonprofit management, business, or a related field preferred.
• 10+ years of total professional experience, including 7+ years in a federated nonprofit organization or environment.
• Experience in nonprofit performance management and/or strategic consulting.
• Strong knowledge of Microsoft Office, including demonstrated expertise in Word, Excel, and Power BI.
• Effective communication and interpersonal skills, including consultation, collaboration, negotiation, coaching, and conflict resolution.
• Strong financial acumen, project management, organizational abilities, strategic thinking, and sound judgment.
• Knowledge of nonprofit industry best practices and trends.
• High-level understanding of chapter operations and the daily issues faced by chapter staff and boards.
• Ability to lead and influence through change and collaborate with professionals at all organizational levels.
• Ability to thrive in a dynamic, fast-paced remote environment and work outside a traditional Monday–Friday schedule or normal business hours when required.

Nice to have

• Make-A-Wish chapter leadership experience.

Culture & Benefits

• Medical, vision, dental, wellness, health savings, flexible spending, and fully funded health reimbursement account options.
• Short- and long-term disability, life insurance, accident, critical illness, hospital indemnity, and pet insurance plans.
• 401(k) plan with a 5% match after one year of service.
• PTO starting at 15 days, 10 sick days, 11 paid holidays, volunteer and personal days, and parental leave.
• Individual and leadership development, employee recognition programs, and eligibility for Public Service Loan Forgiveness.
• A laptop, monitor, and docking station or adapter are provided to new hires.