Senior Unified Communications Engineer

Location: Hybrid, based in the Nashville office, Nashville, Tennessee, United States.

Annual base salary: $160,000–$181,000. The role is also eligible for benefits and a discretionary bonus.

Company

hirify.global is a global entertainment and sports agency working across filmed and live entertainment, digital media, publishing, sponsorship sales, endorsements, media finance, consumer investing, fashion, licensing, and philanthropy.

What you will do

• Implement, operate, maintain, and support enterprise-scale unified communications platforms across on-premises, hybrid, and cloud environments.
• Provide senior technical escalation support for Cisco UC, Microsoft Teams Phone, Zoom, Webex, SIP, voice quality, call routing, SBCs, endpoints, certificates, licensing, and carrier connectivity.
• Execute production upgrades, migrations, lifecycle refreshes, certificate renewals, firmware deployments, configuration changes, and critical change-management activities.
• Develop monitoring, alerting, telemetry, service-health, call-quality, capacity, and certificate-management practices.
• Lead root-cause analysis and remediation for major incidents and recurring service issues, coordinating with Network, Infrastructure, Security, Audio Visual, Service Desk, vendors, and managed service providers.
• Document UC standards and operational procedures, support office openings and relocations, mentor junior engineers, enable Service Desk teams, and participate in an on-call rotation.

Requirements

• 8+ years of hands-on Unified Communications engineering experience in a large enterprise, global organization, service provider, or comparable complex environment.
• Professional-level Cisco Collaboration certification such as CCNP Collaboration or Cisco Certified Specialist – Collaboration Core, or equivalent demonstrated expertise.
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, or equivalent demonstrated Microsoft Teams Phone experience.
• Deep hands-on administration and troubleshooting experience with Cisco Unified Communications technologies, particularly CUCM, Unity Connection, CUBE, Expressway, CER/E911, SIP, and associated voice services.
• Experience with production upgrades, migrations, configuration changes, lifecycle management, troubleshooting, and incident response for mission-critical voice platforms.
• Strong understanding of SIP signaling, PSTN connectivity, SBCs, call routing, dial plans, codecs, RTP/media flows, QoS, latency, jitter, packet loss, and MOS.
• Experience supporting hybrid communications environments using Microsoft Teams Phone, Webex Calling, Zoom Phone, or comparable UCaaS services.
• Strong networking fundamentals covering LAN, WAN, Wi-Fi, VPN, firewalls, DNS, and cloud networking, plus experience with monitoring, call-quality reporting, capacity management, root-cause analysis, identity, security, certificates, authentication, and network infrastructure.
• Ability to independently execute complex technical changes while following change, incident, and problem-management processes; collaborate with architects, engineers, providers, vendors, and cross-functional teams; and create diagrams, runbooks, configuration standards, and knowledge articles.
• Strong written and verbal communication skills and a bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent professional experience.

Nice to have

• CCIE Collaboration, additional Cisco Collaboration Specialist certifications, Microsoft Teams Administrator Associate, or relevant cloud, networking, automation, or security certifications.
• Microsoft Teams Phone experience with Direct Routing, Operator Connect, Teams administration, PowerShell, or related Microsoft communications technologies.
• Experience with Webex Calling, Zoom Phone, or comparable enterprise UCaaS platforms; automation using PowerShell, Python, REST APIs, Microsoft Graph, or workflow automation tools.
• Experience with UC monitoring, analytics, synthetic testing, observability platforms, global SIP carriers, SBCs, emergency calling, number management, and international telephony services.
• Experience with large-scale UC migrations, platform upgrades, coexistence strategies, cloud transitions, conferencing endpoints, Audio Visual or Workplace Technology collaboration, and managed service providers or technology vendors.
• Experience working in Agile delivery frameworks and managing technical work through Jira or similar platforms.

Culture & Benefits

• Collaborative environment focused on exceptional client service and global cross-functional work.
• Medical, basic life and AD&D insurance, telemedicine, employee assistance, and mental health resources, with the company covering 80%–100% of the cost for listed benefits.
• Paid vacation, holidays, sick time, parental leave, other paid leaves of absence, NICU leave, bereavement resources, and adoption benefits.
• Educational assistance, dental and vision insurance, 401(k), flexible spending accounts, health savings account, voluntary life and AD&D insurance, and commuter benefits.